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Expedite Specialist

Location: ProTrans Corporate Office
Reports To: Operations Supervisor
FLSA Status: Exempt

Position Summary

ProTrans is seeking an experienced and customer-focused Expedite Specialist to support the coordination and execution of expedited transportation services. This role is responsible for managing shipments throughout their lifecycle, ensuring timely delivery, maintaining accurate transportation data, and providing exceptional customer service. The Expedite Specialist serves as a key point of contact between customers, carriers, suppliers, and internal teams to ensure efficient and cost-effective transportation solutions.

Key Responsibilities

• Track, monitor, and manage expedited shipments from pickup through final delivery.
• Proactively communicate shipment updates and status reports to customers.
• Resolve shipment issues, delays, and service concerns through effective problem-solving and customer service.
• Maintain accurate and timely shipment information within the Transportation Management System (TMS).
• Support charter, hand-carry, and ground expedite transportation operations.
• Bid, schedule, and dispatch shipments while ensuring compliance with operational procedures.
• Assist with shipment bookings, documentation, tracing, and delivery coordination.
• Maintain knowledge of brokerage and customs services to support shipment requirements.
• Monitor and report key performance indicators (KPIs) and operational metrics as assigned.
• Collaborate with carriers, suppliers, customers, and internal stakeholders to ensure seamless service execution.
• Follow company policies, procedures, and communication standards, including email and Microsoft Teams best practices.
• Identify opportunities for process improvements and communicate recommendations to leadership.
• Participate in team meetings, operational reviews, and cross-functional training initiatives.
• Support team coverage and business continuity through cross-training and collaboration.
• Protect company interests while maintaining a high level of service and professionalism.

Qualifications

Required Education & Experience

• High school diploma or equivalent required.
• Experience in transportation, logistics, or supply chain operations preferred.
• Strong understanding of expedited transportation, including:
  • Charter services
  • Hand-carry shipments
  • Ground expedite operations
• Knowledge of brokerage and customs-related services.
• Experience working with Transportation Management Systems (TMS) and transportation software.

Preferred Skills & Competencies

• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong analytical, decision-making, and problem-solving skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates honesty, integrity, and professionalism in all business interactions.
• Team-oriented with the ability to collaborate across departments.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Ability to perform standard office-related tasks.

Travel Requirements

• Minimal travel required (0%).

Language Requirements

• Fluent in reading, writing, and speaking English.
• Bilingual candidates are encouraged to apply and may be preferred in certain markets.

Why Join ProTrans?

At ProTrans, we are committed to delivering exceptional transportation solutions through teamwork, innovation, and customer focus. As an Expedite Specialist, you will play a vital role in ensuring critical shipments move efficiently while building strong relationships with customers and partners.

Disclaimer: This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may change at any time based on business needs. Printed copies of job descriptions are considered unofficial; the online version is the controlled document.