AI Transformation Specialist

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity.

Our mission is simple : to enable seamless global connectivity and trusted engagements that power the world's interactions.

Together, our solutions fuel innovation across the world's largest companies and emerging brands. With a truly global reach, we enable businesses to create engaging customer experiences while integrating fraud protection across the entire lifecycle.

Our portfolio covers global voice, messaging and data connectivity, alongside 5G and IoT solutions. It also includes digital identity, verification and CPaaS platforms for personalised, omnichannel engagement. Through these capabilities, we help businesses and communities stay connected, secure and ready to grow. Today, we reach more than 5 billion subscribers, secure over 180 billion transactions every year, and connect more than 1,000 destinations worldwide — delivering on our commitment to connect, protect and engage everywhere.

Key highlights

AI Transformation Specialist (Connect)
Location: Brussels, Belgium
Department: Shared Technology & AI
Reports to: Head of Technology & AI Programme Management
At Proximus Global, we believe AI should deliver real business value, not remain a collection of isolated pilots and proofs of concept.
As an AI Deployment Strategist (our internal name role), you will work at the intersection of business, technology and transformation. Embedded within BU Connect, you will identify opportunities where AI can improve the way teams work, help prioritise the most valuable initiatives, and drive their journey from idea to adoption.
You will act as the business counterpart of technical teams and external partners, ensuring that AI solutions solve real operational challenges and become part of day-to-day business processes.
What you'll do

• Identify high-value AI opportunities
  
  Develop a deep understanding of BU Connect's processes, challenges and objectives. Through workshops, interviews and process analysis, you will uncover opportunities where AI and automation can create measurable business impact.
  
• Turn ideas into actionable use cases
  
  Work with stakeholders to define, structure and qualify AI use cases. You'll transform business needs into clear initiatives with defined objectives, owners, success criteria, data requirements and expected outcomes.
  
• Drive prioritisation and decision-making
  
  Evaluate opportunities based on business value, feasibility, risk and expected impact. You'll facilitate discussions between business and technical stakeholders and help maintain a transparent pipeline of AI initiatives.
  
• Lead deployment from concept to adoption
  
  Coordinate stakeholders across business teams, technical experts and external vendors to move AI initiatives from MVP to production. You'll keep projects on track, remove blockers and ensure delivery milestones are achieved.
  
• Drive change and adoption
  
  Support end users throughout the implementation journey. Working alongside change and communication teams, you'll help ensure new AI solutions are embraced, used effectively and embedded into daily operations.
  
• Measure business impact
  
  Monitor adoption, performance and value creation after deployment. You'll use feedback and results to continuously improve existing solutions and identify future opportunities.
• Promote responsible AI
  
  Ensure AI initiatives comply with governance, security and data privacy requirements, while helping business stakeholders understand and navigate these considerations.

What we're looking for

• Bachelor's or Master's degree in Business, Engineering, Information Systems or a related field
  
• Around 3 to 5 years of experience in consulting, business analysis, transformation, program management, or product management
  
• Exposure to AI, automation or digital transformation initiatives
  
• Strong analytical and process-mapping skills
  
• Ability to translate business challenges into structured and actionable solutions
  
• Excellent stakeholder management and facilitation skills
  
• Confidence working with both business and technical audiences
  
• Understanding of AI technologies and their practical business applications
  
• Ability to thrive in a fast-moving environment with multiple priorities

Why Proximus Global?

Discover Proximus Global

Get a flavour of Proximus Global activities by watching our video.