Context
You work within NBU Network IT and contribute to the industrialization of Belgium’s multi-network gigabit ecosystem. You address complex end-to-end issues and process gaps that span business, architecture, IT, operations, Service Level Management and other relevant domains.
As an End-to-End Flow Specialist, you coordinate cross-domain investigations and escalations. You connect with the right experts, clarify root causes and dependencies, and translate complex findings into clear actions, ownership and priorities.
Role and responsibilities
- You support the Fiber National Solving Squad (CUO) in problem management as the multi-network gigabit ecosystem scales and move towards industrialized operations.
- Coordinate investigations and escalations across domains.
- Work closely with IT teams, architects, operations and other stakeholders to clarify root causes, dependencies, and define actions and ownership.
- Translate architecture and IT findings into clear feedback for business stakeholders.
- Investigate process gaps, data quality issues and problems that are not limited to one application or organizational domain.
- Bring experts and decisionmakers together and guide them towards practical, sustainable solutions.
- Turn recurring issues and lessons learned into reusable knowledge.
- Follow up on the agreed improvements and verify that the expected outcome has been achieved.
- Document end-to-end flows, decisions and knowledge in a clear and structured way for reuse by operational and delivery teams.
- Report progress, dependencies and risks to the relevant stakeholders.
