Purpose of the job
Lead the IT Vendor Management function to maximise the value obtained from IT service providers, software and technology suppliers. Own the strategic and technical view of the vendor portfolio and ensure that sourcing choices support Proximus business objectives, technology strategy, service quality, resilience, cost efficiency and risk reduction. You report to the IT and Digital Governance (IDG) Lead and are member of the PAT&IDG staff.
Responsibilities :
- You define and maintain the IT vendor-management strategy, target supplier landscape, partner mix, engagement models and sourcing priorities for IT resources, services, software and technology products.
- You maintain an end-to-end view of the vendor portfolio, balancing value, performance, concentration, innovation, continuity and risk, and advise IT leadership on sourcing scenarios, renewals and supplier-related decisions.
- You shape and challenge demand with IT stakeholders and Group Procurement, assess credible products, technologies, delivery models and suppliers, and verify whether existing capabilities or contracts can meet the need.
- You lead the multi-year financial plan for IT non-workforce investment and related non-development workforce, representing approximately EUR 30 million per year, and manage the overall investment envelope, forecasts, commitments and prioritisation.
- You validate the business and technology rationale, roadmap alignment, budget availability and engagement model before a sourcing file is launched, and coordinate CAPEX/OPEX qualification and IT governance inputs.
- You establish the technical vendor-performance framework, including KPIs, SLAs, scorecards, dashboards and governance forums, and lead strategic performance reviews for key suppliers.
- You drive corrective action and supplier recovery plans when quality, service or delivery is below expectations, and track cost, quality and productivity improvements through to realised benefits.
- You chair the Maintenance Board, covering approximately EUR 100 million per year, and ensure transparent collection, challenge and prioritisation of licence and maintenance requirements across the IT ecosystem.
- You optimise licence and maintenance total cost by identifying unused or overlapping entitlements, alternative products or support models, volume opportunities and renewal trade-offs, while ensuring timely lifecycle decisions.
- You manage agreements for IT services delivered to affiliates through their full lifecycle, from demand validation and contractual framework to service description, cost model, mark-up validation and invoicing.
- You define clear accountabilities and hand-offs between IT Vendor Management, IT business owners and Group Procurement, and ensure strong IT contribution to RFI/RFP initiatives, negotiations, supplier audits and governance.
- You lead, coach and develop the IT Vendor Management team, build strong cross-functional relationships, and provide concise, decision-oriented reporting on supplier performance, financial outlook, risks and required actions.
