We are looking for a technically strong and process-oriented Solution Manager to drive the evolution of our SD-WAN portfolio, with Cisco Meraki at its core. The role combines product ownership, technical vision and lifecycle governance. Its purpose is to move beyond pure connectivity and build integrated services around secure networking, cloud access, automation, observability and AI-driven operations.
Job description
- Own the SD-WAN and managed networking portfolio across its full lifecycle, from roadmap and design to launch, evolution, migration and retirement.
- Define the target vision and multi-year roadmap (for Cisco Meraki-based services), including SASE, Secure Service Edge, Zero Trust, cloud networking, observability and AI-powered operations.
- Together with Value Proposal, translate technology trends and customer needs into clear solution requirements, service improvements and reusable propositions.
- Define solution blueprints, reference architectures and service-design principles, balancing security, resilience, scalability, automation, customer experience and operational efficiency.
- Drive development in compliance with Solution Lifecycle Management, security, documentation, quality and operational-readiness requirements (E2E delivery process across architecture, engineering, security, operations, procurement, legal, compliance, value proposal management & potentially with customer facing)
- Collaborate with all the segments (NXT, ATT & SME) & support these segments to build the best in class go to market & go to sales
- Manage the technology ecosystem and strategic vendor relationship with Cisco and relevant networking, security and cloud partners.
- Support complex customer opportunities, explain technical choices and trade-offs, and provide credible guidance to sales and pre-sales teams.
- Identify opportunities for proactive assurance, predictive incident management, root-cause analysis and automated remediation using AI and AIOps.
- Monitor service performance, customer feedback and operational issues, converting insights into concrete roadmap priorities.
- Develop & maintain a complete & detailed documentation about the solutions to ease the work of the presales.
