Senior Product Manager – Intelligence

Belgrade, SerbiaOn-SiteFull-time5+ yrs experiencePosted 1mo ago

Job description

About Intelligence

Intelligence is a flagship product within Telesign’s Protect portfolio. It uses AI, data science, and real-time risk signals to help businesses detect and prevent fraud, protect their end users, reduce unnecessary friction for legitimate users, and improve the overall customer experience.

As fraud threats continue to evolve globally, and as AI capabilities reshape both fraud tactics and fraud prevention, Intelligence plays a strategic role in Telesign’s growth. The product helps businesses make smarter, faster, and more accurate trust decisions across the customer journey — from onboarding and account creation to login, transactions, and ongoing user protection.

Summary

We are looking for a Senior Product Manager to lead and grow Telesign’s Intelligence product. This is a full-stack product management role requiring both strong technical understanding and strong business, market, and go-to-market orientation.

The Senior Product Manager will work closely with Engineering, Data Science, Data Strategy, Sales, Customer Success, Marketing, GTM, Legal & Privacy, Program Management, and Leadership teams to define the product vision, shape the roadmap, support commercial growth, and drive execution.

This person will translate customer needs, fraud trends, market opportunities, competitive insights, and data-driven learnings into product strategy and measurable outcomes. The role requires someone who can operate across technical product development, customer discovery, market research, experimentation, sales enablement, commercial planning, and GTM execution.

The Senior Product Manager will be responsible for driving the continued development and differentiation of Intelligence as a strategic product within Telesign’s Digital Identity portfolio, helping strengthen Telesign’s global fraud protection solutions and support revenue growth.

Responsibilities

Product Strategy and Vision: Contribute to the product vision and strategy for Intelligence within Telesign’s Digital Identity and Protect portfolio. Translate business priorities, customer needs, fraud trends, and competitive dynamics into a focused product direction.
Market and Competitive Research: Continuously research fraud trends, customer needs, competitor offerings, market dynamics, and emerging AI-enabled fraud patterns. Use these insights to identify opportunities, shape product priorities, and inform investment decisions.
Commercial and GTM Strategy: Work closely with Sales, Customer Success, Marketing, GTM, and regional teams to define product positioning, packaging, pricing inputs, commercial models, and customer-facing narratives. Support sales enablement and help translate product capabilities into clear business value.
Roadmap Planning and Execution: Own and manage the Intelligence product roadmap, prioritizing capabilities and enhancements based on strategic goals, customer feedback, revenue opportunities, technical feasibility, market research, and product performance.
Experimentation and Hypothesis Testing: Partner with Engineering, Data Science, and other cross-functional teams to design pilots, experiments, and proof-of-concept initiatives. Use experimentation to validate customer needs, test product hypotheses, generate learnings, and guide future product development and investment focus.
Product Development Oversight: Maintain the product backlog and act as Product Owner for Intelligence engineering teams. Define clear requirements, prioritize work, support agile delivery, and ensure product increments are aligned with customer needs, business objectives, and the roadmap.
Cross-Functional Collaboration: Collaborate with Engineering, Data Science, Data Strategy, Program Management, Legal & Privacy, Sales, Customer Success, Marketing, GTM, and Leadership teams to drive Intelligence development from concept to launch.
Stakeholder Management: Communicate product updates, roadmap priorities, milestones, risks, insights, and business impact to internal stakeholders, including senior leadership. Build alignment and support for product initiatives across technical, commercial, and strategic teams.
Performance Monitoring and Optimization: Define and monitor key product success metrics. Analyze usage data, customer feedback, feature performance, commercial performance, and market feedback to identify optimization opportunities and drive continuous product improvement.

Requirements

Bachelor’s or master’s degree in Computer Science, Telecommunications, Mathematics, or a related field
5+ years of experience in a Product Management or Product Owner role
Strong technical background with proven ability to quickly learn new technologies
Strong experience creating and owning commercial models and GTM strategy
Familiarity with RESTful API design and integration
Strong analytical, critical thinking, and problem-solving skills
Self-organized, proactive, and able to multitask
Demonstrated ability to deliver high-quality products

Nice to Have

Experience working with cloud services, such as AWS or Azure
Experience using common issue and task tracking tools, such as JIRA
Experience using Scrum or other agile methodologies
Experience with fraud prevention, digital identity, risk scoring, trust and safety, or cybersecurity products
Experience with AI/ML, data science-driven products, predictive models, or decisioning systems
Experience with B2B SaaS, API-based products, or enterprise platforms
Experience working with Sales, Marketing, Customer Success, or regional GTM teams in a commercial product environment
Experience in telecom, fintech, banking, e-commerce, marketplaces, or other fraud-sensitive industries

We are offering

Good compensation - Competitive € salary plus benefits package.
Development opportunities.
Challenging but also a friendly working environment.
And much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.

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About the company

Proximus

Proximus is a telecommunications company that provides a wide range of services including mobile, fixed-line, internet, and TV.

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Industry: Telecommunications
Open roles: 95