BICS is connecting the world by creating reliable and secure mobile experiences anytime, anywhere. We are a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide.
Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things.
Headquarters in Brussels with a strong presence in Africa, Americas, Asia, Europe and Middle East. We have regional offices in Madrid, Dubai, and Singapore, a satellite office in Beijing and local representation in Bern, New Jersey, Miami, Montevideo, and Toronto.
Pioneering into the future of Next Generation communications. We have achieved a series of World’s Firsts successes with the launch of the first LTE Roaming relation or the first VoLTE International call between Europe and Asia, to name a few.
With a diverse and multicultural team of about 600 employees, we continuously strive to provide customers with the highest level of quality, reliability, and interoperability, enabling them to maximize their end-user value.
Task Description
Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivaled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.
Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.
Key highlights
Powering over 13 billion digital communications each month
Supporting 3,500+ active customers — enterprises, OTTs, and mobile operators — through 50+ global offices across 100+ countries
Managing 50% of the world’s roaming data traffic and connecting 150 million IoT devices
Driving innovation in 5G, private networks and IoT enablement, positioning Proximus Global as a next-generation leader
Committed to a unified vision, unlocking new opportunities and enabling seamless global communications for businesses worldwide
Please note: this role is based in Singapore, with short trips across Asia for customer engagements.
About the role
This role owns the customer lifecycle in the APAC region, with a focus on Japanese customers. The customer lifecycle includes pre-sales, delivery and service management, with a main focus on customer engagements across the full product suite (Connect).
You will bring great value to engagements with Japanese customers by leveraging your business-level Japanese proficiency and cultural understanding, bridging the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations).
Your responsibilities
- Collect and assemble all customers’ technical requirements from a technological and topological perspective
- Provide feedback to in-region leadership with regular and structured inputs, and recommend the necessary investments in Japan to cover future customers’ needs
- Manage the structural issues of customers’ products and take the necessary steps to strengthen the resilience of the different services
- Be fully accountable for technical customer satisfaction (CSAT): measure and analyse customer satisfaction and craft improvement plans when necessary
Your profile
- Bachelor’s degree in Engineering and relevant experience (3–5 years) in the international telecommunication business or in operating mobile networks
- Technical expertise in mobile data (IPX, LTE, SMS and signalling)
- Readiness to travel for short trips in Asia for customer engagements
- Ability to develop and maintain long-term, trusted relationships with customers and colleagues
- Ability to communicate easily with customers in their own language, and to defend the company’s interests during negotiations with third parties
- Very good presentation skills, and ease in coping with different cultural specificities in a multicultural, innovative and changing environment
- Customer-focused, result-oriented and stress-resistant
- At least business-level proficiency in Japanese and English
Why Proximus Global?
Global & Inclusive
Work with diverse teams across 100+ countries, embracing a truly international culture.
Growth-Focused
Develop your career through tailored learning, leadership programmes, and internal mobility.
Innovation-Driven
Contribute to cutting-edge projects in 5G, IoT, and next-gen communication technologies.
Flexible Workstyle
Enjoy hybrid working with the option to work remotely, and even from abroad for up to 10 days a year.
Efficient & Scalable
Be part of a company that values simplicity, operational excellence, and smart growth.
Comprehensive Benefits
Enjoy a competitive and thoughtfully designed salary package, with a wide range of benefits.
Your Profile
Why BICS?
- We are international, diverse, and inclusive: You will be part of a very diverse and international team. The BICS team counts around 55 different nationalities. Get to know about other cultures while interacting with your colleagues globally.
- Our company culture is strong: You will be working in a dynamic environment where we encourage our people to embrace a Growth Mindset and empower them daily to bring new ideas, experiment and collaborate towards efficient innovation.
- We invest in our people: From talent programs and mentorship possibilities to Learning and Development channels, but also a strong emphasis on internal mobility, we foster an environment where upskilling, career coaching and leadership development will help you maximize your potential.
- Remote and flexible working are part of our DNA: We believe in the power of flexibility and autonomy. Our people make their own work arrangements, they generally come to the office 2 days a week and are free to work from home the rest. We also allow our employees to work 10 working days a year from their travel destination.
- Our list of benefits is exhaustive: Because we know the offer makes a difference, our salary package is more than attractive:
- A competitive base salary and short-term incentives (a yearly bonus linked to individual and company performance)
- Comprehensive insurances including hospitalization insurance, outpatient care insurance, life insurance, disability insurance and travel insurance, fully funded by BICS
- A supplementary pension plan, fully funded by BICS
- A flexible mobility package including a company car or car allowance, a mobility budget for flexible commuting including a fuel card, bike lease options, etc
- A telco offer including free internet at home, budget for a mobile phone, a monthly phone plan and many discounts on the Proximus products catalog
- Additional benefits such as meal and eco vouchers, 32 vacation days, corporate discounts through Benefits@Work,…
- Wellbeing at work: yoga and pilates classes, corporate events, etc.
Get a flavour of Proximus Global activities by looking at our video :
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