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    Prudential Capital Group

    Financial Services

    Manager - Customer Proposition

    PLUK | Taguig City - Uptown Place Tower 1 9/F, PhilippinesOn-SiteFull-timePosted 2mo ago
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    Job description

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    Manages the development and execution of compelling and innovative customer centric proposition and program across customer needs (protection, health, savings, and investment) to acquire and increase insurance ownership of key customer segments
    Ensure product offerings and services are aligned with the customer value proposition and grounded in data driven customer insights and analytics to drive differentiation

    Proposition Development

    • Leads the development and execution of compelling and innovative customer centric proposition and program across customer needs (protection, health, savings, and investment) visavis lifestage, and ensure product offerings are aligned with the customer value proposition.
    • Ensures that execution is supported by research on customer trends, market opportunities, technological advancement, competitor landscape and analysis of customer and policy data to drive differentiation and facilitate informed decision making amongst the Management team.

    Proposition Delivery

    • Manages the planning and implementation of customer campaigns and programs that aim to deliver the company’s unique proposition across touchpoints
    • Leads cross-functional team comprising of Products, Operations, Marketing, and Distribution in translating proposition to product features and experience design; defining the go-to-market strategy to achieve overall business objectives.
    • Partner with external vendors to acquire skills, systems, services to enable the company to deliver and implement the defined proposition to its key customer segments

    Performance Monitoring

    • Monitor and analyze key performance indicators and identify and address performance gaps and implement corrective actions to ensure that the company meets its long term business objectives.

    Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

    Job details are sourced from the employer's original posting.

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    About the company

    Prudential Capital Group

    We invest in relationships. We value the long-term, both in our financing and in the trust we develop with clients. Many of our relationships date back three decades. In any given year, 60 percent of our business is with our current client base. Chances are, the first Prudential Capital Group professional you meet will be working with you and your company for a decade or more. We deliver consistent financing through lean times and boom times. We help clients diversify capital sources, building a solid foundation that complements relationships with their banks or other sources of funding. We’re committed to developing a working relationship that will stand the test of time. That’s what we do, and it’s what we’ve done for more than 75 years.

    View all Prudential Capital Group jobs
    Industry
    Financial Services
    Open roles
    229

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