Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Location: Bangalore (Work from Office)
Employment Type: Full-Time
Lead the Copilot support team, manage escalations, improve support operations, and ensure a high-quality employee experience.
· Lead and mentor the support team.
· Act as primary escalation point for complex issues.
· Monitor SLAs, ticket quality, and user satisfaction.
· Coordinate with IT, Security, and Microsoft 365 teams.
· Drive root-cause analysis and process improvements.
· Provide support metrics and adoption reports.
· 5+ years of IT Support or Microsoft 365 support experience.
· 2+ years of people leadership experience.
· Strong knowledge of Microsoft 365 ecosystem.
· Experience handling escalations and incident management.
· Excellent stakeholder management and communication skills.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
We invest in relationships. We value the long-term, both in our financing and in the trust we develop with clients. Many of our relationships date back three decades. In any given year, 60 percent of our business is with our current client base. Chances are, the first Prudential Capital Group professional you meet will be working with you and your company for a decade or more. We deliver consistent financing through lean times and boom times. We help clients diversify capital sources, building a solid foundation that complements relationships with their banks or other sources of funding. We’re committed to developing a working relationship that will stand the test of time. That’s what we do, and it’s what we’ve done for more than 75 years.