Operational Resilience Analyst

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

The Role - Operational Resilience Analyst

9 Month Fixed Term Contract

Location: Kildean, Stirling or Edinburgh

M&G defines Operational Resilience as “the ability to prevent, adapt, respond to, recover and learn from operational disruptions (whether foreseen or not)”.  Operational Resilience partner with the Life business to support them in delivering their most critical and impactful services to our clients when our business is subject to disruptive events.

Reporting to the Operational Resilience Lead for M&G Life as part of the broader Risk, Assurance and Remediation function you’ll support the business in embedding all aspects of Operational Resilience into their day to day activities. You’ll support the Accountable Executive – the Chief Operating Officer (SMF24) – in discharging their responsibilities, including: business continuity planning; the identification and maintenance of Important Business Services; regular assessment of Impact Tolerances; delivering scenario testing & driving remediation of any identified vulnerabilities.

You will work closely with other key stakeholders within M&G to ensure a ‘joined up approach’ to resilience oversight and effectiveness including teams covering all pillars of Operational Resilience (third party, data, technology, people and facilities). You will also need to work alongside enterprise teams such as Operational Risk and the Group Operational Resilience department.

Through rigorous testing, you will need to analyse and identify any potential resilience vulnerabilities or risks to M&G’s Important Business Services, report and propose improvements to ensure tolerances can be maintained, especially during disruption events.

During any disruption, you will be required to support crisis management activities, feeding into the broader M&G incident management framework, and keep Senior Management informed throughout, taking actions to ensure continuous improvement post any lessons learned activity.

Key Responsibilities:

• Support the Embedding of the Operational Resilience framework within the business to help drive the future resilience agenda.
• Act as a first point of contact, supporting the Operational Resilience Lead, and resilience SME for M&G Life, providing resilience and continuity advice to deliver a robust Operational Resilience framework, owned and operated by the business.
• Support the business in completing the annual review of their Business Continuity Plans, including refreshing the Business Impact Analysis (BIA), identifying the resources (third party, data, technology, people and facilities) that they depend on to deliver their critical processes and assessing the viability of their contingency solutions to deal with severe but plausible scenarios.
• Support the activities to identify and maintain the M&G Life’s Important Business Services (IB Services), including completing Service Impact Analysis (SIA) and setting Impact Tolerances.
• Support with testing of Business Continuity Plans and the scenario testing of IB Services, including preparation of scenarios, conducting testing, identifying and recording vulnerabilities that require remediation.
• Support M&G Life business colleagues with Incident and Crisis Management activities as required.
• Delivery of Continuity and Resilience training (both formal training and informal support) to a range of stakeholders in the Life business.
• Support the Operational Resilience oversight of material third party arrangements, including function to function meeting facilitation, scheduling, minute completion and action assignment/tracking.
• Support the oversight of intra-group arrangements in place.
• Deputise for the Operational Resilience Lead as required.

Key Skills and Requirements:

• Strong Awareness of, and interest in, the Operational Resilience regulation from an FCA/PRA perspective and the step-up from traditional Business Continuity practices.
• Evidencable and demonstratable strong past experience in an Operational Resilience based role within financial services, ideally within a Life business would be a real bonus.
• Ability to articulate key principles of Resilience disciplines including third party resilience and business continuity.
• Good stakeholder management skills including building strong and effective relationships and confident in dealing with colleagues at all levels.
• Experienced in process analysis, improvement, change management and governance.
• Experienced in designing and executing Business Continuity and Important Business Service Scenario testing.
• Experienced with Resilience Risk identification, assessment and remediation planning.
• Comfortable with meeting preparation and facilitation to a range of stakeholders who you will engage with.
• A proactive mindset and the ability to use initiative to drive assigned tasks forward.
• The ability to handle and absorb business change and apply a resilience lens to identify risks and issues.
• Comfortable with Hybrid working practices.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

• A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
• Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
• Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
• Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
• Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]