This position will support meter and field activity analysis and resolution utilizing multiple systems such as Customer Care and Billing, C3, UIQ, MDM and Microsoft Access.
• The contractor will support the investigation for missing AMI devices.
They are devices that are putting out a signal but were not reported properly during installation. The contractor will be responsible for locating the exact location of the device.
• Position is responsible for determining why meters are not communicating with each other, utilizing the AMI NO Read Database, created internally
• The contractor will investigate possible reasons and create a ticket to start field activity by submitting an FA (Field Activity). In order for the meters to read, they must be near each other in clusters
• Bachelor’s degree is required
• Requires analytical skills, prior Microsoft Excel experience with formulas and pivot tables.
• Contractor will communicate verbally and written with other areas of the business
• Contractor should generally be tech savvy and able to pick up on new software systems quickly
• 4-5+ years of experience required.
• RF tech background is a plus
• Gas and electric industry experience a plus
• Contractor must be able to work independently and handle work challenges effectively
All your information will be kept confidential according to EEO guidelines.
IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 832-917-0047. I want to know more about your preferences.
If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.