Primary Responsibilities (Role):
• Configure, administer and provide engineering support for all PC assets(desktops, laptops, tablets)
• Preparation and specification of PC images, including OS, enterprise-wide apps, Information Security apps, business apps, and performance tuning and optimization of the Image
• Participate in design and improvement projects for existing applications and products
• Develop technical partnerships with key support, architecture, and engineering teams
• Develop technical partnerships with key vendors and stay updated on trends, support, and products that impact our enterprise
• Administer Windows user profile management infrastructure
• Produce basic project plans, root cause analysis documents and report on progress to management
• Diagnose escalated 3rd Level Windows desktop issues and perform root cause analyses
• Participate in after-hours on-call rotation to provide support and Change Management coverage
• Create new, and improve existing support procedures and training documentation for operational support teams
• Translate business requirements into desktop hardware/software solutions, using an eye to deliver optimal user experience and keeping the environment efficient
• Focus on process optimization at engineering work intake-execution-delivery level
Work experience (Required):
• 2+ years hands on experience with desktop brokering technologies (e.g., Citrix XenDesktop)
• 5+ years hands on experience supporting desktops in a multi segmented, routed and firewalled enterprise network using TCP/IP v4
• Familiarity with Citrix XenApp
• Familiarity with advanced third party Windows user profile management tools (e.g., Appsense)
• Familiarity and understanding of Windows GPO
• 5+ years hands on experience with Windows XP, Windows 7 and related Windows registry editing
• Scripting skills (Powershell, WSH, Batch, etc.)
• Hands-on experience with enterprise system management tools (e.g., IBM Tivoli Enterprise Management, Microsoft SCCM)
Working knowledge (Nice to Have):
• Zero / thin client device engineering and administration
• Local VM engineering and administration
• Application virtualization and streaming technologies (Thinapp, App-V, Citrix XenApp, etc)
• Private cloud technologies (e.g., VMware vCD, vCAC)
• Shared storage infrastructure and protocol concepts (NAS, SAN, NFS, iSCSI)
• Microsoft Server 2008 / 2012 administration
• Microsoft Active Directory administration
• Familiarity with security technologies such as antivirus, firewalls, VPN, SSL, etc.
• Follow emerging trends in the mobile space
• Follow emerging trends in the virtualization space
General skills (Required):
• Excellent customer service skills
• Excellent verbal and written communication skills
• Excellent conceptual and analytical skills
• Excellent troubleshooting skills
• Able to follow and enhance detailed technical documentation and client/server architecture diagrams
• Ability to thrive in a fast paced environment
• Self-motivated with a friendly and collaborative attitude
• Provide leadership to the EUC support org via training and supporting their efforts through excellent engineering
• Adherence to corporate standards/problem and change management policies
• A bachelor’s degree or equivalent work experience is required
• Professional certifications are a plus (ex. MCSE, VCP, VCP-DT, CCA for XenDesktop, CCEE for Virtualization, CISSP)
Hubert Magsalin
Technical Recruiter
NorthHighland Consulting
303-547-1959
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.