Duties:
· The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, Instore Photo and refill reminder services.
· This position also supports programs to increase revenue, generate sales and conserve existing assets.
· Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.
· Respond and research requests from customers via telephone and email.
· Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
· Provide assistance with web site navigation and placing web orders.
· Provide company and product information.
· Follow defined policies and procedures to provide a consistent level of excellent customer service.
· Make outbound calls to patients regarding maintenance medications.
· Follow up with local store for patient to ensure script is ready as promised when necessary.
· Execute specialty programs such as surveys, promotional sales, and store follow up calls.
· Able to efficiently access multiple electronic systems.
Requirements:
A minimum of 1 year in a customer service role or related experience;
Medical background, retail and call center experience preferred
Minimum High School Diploma or GED; College degree or certificate preferred
All your information will be kept confidential according to EEO guidelines.
IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences.
If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.