Role Summary:
This newly created role will provide full life cycle analysis, development, testing, support and complex problem resolution to meet customer requirements for the Digital Metrics Dashboard within our newly formed TIAA-CREF Digital Organization. This industry leading dashboard plays a critical role in helping manage our new Digital business and ensuring success for our firm. The dashboard provides measures for customer sales, migration of transactions from analog (paper, call center) to our digital channels and measures improvements in our customer experience through digital completion rates. The successful candidate will participate in systems design, analysis, solution definition, data provisioning, documentation and integration testing of enhancements and new capabilities of the dashboard. The candidate will be responsible for Quality Assurance and testing of the dashboard, utilizing prescribed testing practices and tools. The dashboard team operates in a fast paced agile environment, is adept at identifying new solutions with minimal documentation available and operates without role boundaries.
Responsibilities:
Schedule Management:
Systems Analysis and Design:
Quality Management:
Implementation Management
Risk & Issue Management:
All your information will be kept confidential.
Renil John "Neil" Cervantes
National Talent Advisor - TrueBridge Resources
+1 980 244 3270
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.