KEY RESPONSIBILITIES:
•The Telecommunications Analyst will be responsible for creating and maintaining inventory profiles for each company location that includes details on all telecommunication provisions at the location (Circuits, POTS lines, etc) to identify a “monthly billing profile”.
•The Analyst will review, correlate, and process all telecommunications invoices. The Analyst will research and generate carrier billing disputes as needed for any material deviations from the normal billing patterns. The Analyst will be responsible for tracking any billing dispute through to issuance for credit by the carrier and escalate to management as required.
•The Analyst will generate standard, monthly expense reports as well as adhoc reports as requested by management.
•The Analyst will be responsible for opening carrier trouble tickets as needed for telecommunications circuits or services with assistance as need from technical team members. The Analyst will track repair status with the carrier to completion and generate monthly reports on trouble tickets.
•The Analyst will be responsible for collecting and consolidating the team metrics for reporting to upper management.
•The Analyst will be responsible for creating and tracking carrier new service or service cancellations. This will include validating proper billing and credits as necessary
•The Analyst will be responsible for all phases of Wireless Device Administration including new device requests, device upgrades, plan/feature changes, cost allocation and reporting. The Analyst will be expected to develop familiarity with commonly deployed devices and basic functionality.
REQUIREMENTS:
•Experience working with Telecommunications Industry – familiarity and understanding of the methods used by National and Local Carriers in their provisioning and billing processes
•Detailed oriented, demonstrated experience with complex reconciliations
•Experience with Calero / Veramark Telco Expense Management solution strongly preferred
•Bachelor’s degree is preferred
•Proficiency with Excel, Word, PowerPoint
All your information will be kept confidential.
Hubert Magsalin
National Talent Advisor
303-547-1959
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.