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    PSG Global Solutions

    Outsourced Recruiting Support

    IT Operations Support – Scheduling Specialist

    Eagan, United StatesOn-SiteFull-time1–2 yrs experiencePosted 3w ago
    All PSG Global Solutions jobs

    Job description

    Summary:

    This role is responsible for monitoring the production batch schedules for CA7 & UC4. Ideal candidate will have 1-2 years of experience with CA7 & UC4 but at a minimum has a strong understanding of batch run process, production control and job scheduling.

    • Monitor Production Batch Schedules using CA7 and UC4
    • Monitor scheduling components, mainframe and other open system performance
    • Acknowledge Critical/Warning/Informational alerts depending on the severity and client impact
    • Manage Backup Recovery Tape Library, offsite tape storage contents, and WMS system backup
    • Facilitate support for documented requests
    • Perform Password Resets on selected systems
    • Perform UC4 Transports from staging to production
    • Work closely, and in coordination with, other Operators to ensure proper shift turnover takes place between shifts
    • Log all incidents in the ITIL ticketing system
    • Work with the Ecolab Monitoring and Escalation Center to communicate outages and resolutions
    • Global SPOC for technical support and escalation related to batch scheduling

    Basic Qualifications:

    • Any knowledge or previous experience of the following would be helpful:  AIX/UNIX, Windows, TSM/NetBackup, SAP, AS400, Mainframe, CA7 Job Scheduler, UC4 Job      Scheduler, OPSMVS, Computer Operations, Production Control/Job Scheduling.
    • 1-2 years of experience working in a shift based Operations Monitoring setting
    • Knowledge if IT Incident Management processes & tools 

    Preferred Qualifications:

    • 3-5 years of experience in an Enterprise Operations environment
    • Excellent Problem Solving Skills
    • Exceptional customer service/technical support skills and a commitment to providing an exceptional level of service
    • Exceptional communication skills
    • The ability to balance multiple tasks and priorities

    All information will be kept confidential.

    Neil Cervantes

    National Talent Advisor | TrueBridge Resources, A North Highland Company

    (980) 244 3270

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    PSG Global Solutions

    PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.

    View all PSG Global Solutions jobs
    Industry
    Outsourced Recruiting Support
    Open roles
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