Position Summary:
The Resource Management team is responsible for driving efficient use of internal resources to meet business and client onboarding priorities. This role is for an Analyst on the team who will assist with the following:
• Coordinate the intake of new requests and ensure accurate and timely assignment of incoming requests; follow-up with requestors as additional action is needed.
• Assist in the management of the shared mailbox for responding to general inquiries and questions.
• Utilize in-house tools and systems to evaluate options and make decisions that will result in the greatest overall utilization of our resources.
• Provide problem solving expertise and exceptional customer service when confronting inconsistencies/ exceptions to our processes.
• Identify opportunities for improvement and drive positive change in our processes.
• Develop working relationships with upstream and downstream partners to facilitate rapid decision making and problem solving.
• Understand how the unit's processing functions impact other business units, and how its processing systems interface with other data sets.
Requirements:
• 3+ years of professional experience including prior work as an Analyst / Coordinator / Relationship Manager.
• Prior work in the financial services industry is preferred.
• Must be proficient with MS Office Suite (Word, Excel, and PowerPoint).
• Bachelor’s Degree is strongly preferred
All your information will be kept confidential.
Hubert Magsalin
National Talent Advisor, TrueBridge Resources
303-547-1959
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.