Key Responsibilities:
• Working with technology managers to support the execution and implementation of project plans to transition business processes offshore
• Leading outsourcing transitions across multiple waves managing both vendor and TIAA staff through successful transitions
• Providing clear, concise and accurate senior management updates
• Ensuring compliance with TIAA CREF Operational Risk requirements throughout the project lifecycle
• Ensuring that best practices are leveraged across the teams and that service delivery performance is closely monitored through transition and issues dealt with within the stream or escalated to senior management
• Ensuring overall project tracking, planning, coordination and status reporting to the various stakeholders (including Senior Management) using effective communication channels
• Coordinate and work closely with the TIAA CREF sourcing and vendor management teams
• Assisting in formulation of the service level targets with proper project governance (both Transition and Steady State projects), risk management, deliverables tracking and financial management across multiple work streams
Candidate Requirements:
• Minimum 5 years of Transition Management experience
• Sound knowledge of Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
• Strong analytical skills and attention to detail
• Operating with sensitivity and respect within difficult situations
• Flexibility in working hours
• Self-organized and structured
• Ability to multi-task and work under pressure to deliver results
• Bachelor’s Degree
All your information will be kept confidential according to EEO guidelines.
Contact:
Alexander "Hubert" Magsalin
Technical Recruiter
PSG Global Solutions
+1 303-547-1959
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.