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    PSG Global Solutions

    Outsourced Recruiting Support

    ROC Support Technician

    Lincoln, United StatesOn-SiteContract1+ yrs experiencePosted 3w ago
    All PSG Global Solutions jobs

    Job description

    Position Summary: ROC Support Technicians provide technical support at the first stage level and assist team members as necessary. Calls to this level may originate from a number of different areas including store locations, and vendor staff.

    Duties:

    • Provide call center based technical support to store locations, vendors and staff.
    • Serve as first level for troubleshooting of issues encountered in stores.
    • Assure implementation based protocols are met.
    • Render assistance for equipment troubleshooting and ensure deployment process adherence.
    • Update Database regarding resolution of issues and techs progress while completing work with in the store. Technicians will be assigned up to 3 simultaneous projects.
    • Worker will have an 8 hr shift of 5:00 AM - 10:00 PM Mon-Fri.

    Pay rate: $13.00

    Experience:

    • A minimum of 1 year work experience needed
    • A Minimum of a High School Diploma or GED required
    • Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills
    • Supervisory skills are an asset but not a requirement
    • Must possess clear, accurately and tactful, communication both verbally and written
    • Working knowledge of Word, Excel, and Access
    • Understanding of Intermediate/Expert technical terminology is preferred
    • Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary

    Education: Minimum High School Diploma or GED

    All your information will be kept confidential according to EEO guidelines.
    IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences.
    If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!

    Job details are sourced from the employer's original posting.

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    About the company

    PSG Global Solutions

    PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.

    View all PSG Global Solutions jobs
    Industry
    Outsourced Recruiting Support
    Open roles
    362

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