Summary:
In this role, you’ll work with customers and collaborate with our retail experience team to uncover insights that lead to innovation and outstanding customer experiences. We’re looking for someone who has experience with a variety of lab based and field research methods and a proven track record for uncovering actionable insights. This researcher will have a significant impact on our business executing innovative, influential user research that shapes the retail customer experience for Nike. The researcher will work collaboratively with product managers, executives, designers, the brand, and other researchers across Nike to help drive the vision and execution for increasing customer engagement in our brick and mortar experiences. We’re looking for a strong and vocal user advocate with excellent communication skills. The ideal candidate will have a deep knowledge of different user research methodologies, past experience with experience research in both brick & mortar and e-commerce, and the ability to introduce new approaches when appropriate.
Responsibilities:
All your information will be kept confidential according to EEO guidelines.
Renil John "Neil" Cervantes
National Talent Advisor - TrueBridge Resources / North Highland
+1 980 244 3270
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Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.