Job Title : Support Technician
Location : West Henrietta, NY
Working Hours : FT
Contract Length : 6-month contract
Job Description :
Under general supervision, the IT Specialist, Desktop Support provides and maintains high level technical support on operating systems, network protocols and specific application packages in response to end-user requests. Position is of a fully competent level and must have strong interpersonal skills to analyze user problems and requirements and make recommendations to satisfy the identified issues. Must complete assignments/projects as assigned by the End User Support Services Site Manager.
Within the scope of the Organizational Unit:
- Support the mission objectives of the organizational unit
- Work according to operational procedures and Alstom IT security policies
- Ensure that the services meet their Service Level Agreement/Operational Level Agreement targets
- Implement all operational changes in accordance with procedures utilizing appropriate tools and test equipment
- Investigate, diagnose, progress and action all operational events, alarms, incidents and requests to the agreed quality and targets, ensuring that issues are escalated and all records are updated in a timely fashion
- Undertake routine preventative measures and housekeeping tasks and implement, maintain and monitor security and functioning of IT infrastructure and assets as required
- Ensure that the physical environment is maintained and secure according to safety and security requirements
- Manage the installation and inventory of hardware and software as necessary
- Contribute to root cause analysis
- Develop and maintain operational documentation and procedures
- Enforce a strong commitment to standards and process within the team
- Assist the Team Leader and organizational unit manager as appropriate in any mission of his/her request
- Provide support to other organizational units as necessary to provide for, and improve delivery of, IT services
- Be flexible to adjust the working time to operational constraints (Standby, on duties, picket, travel)
- Propose appropriate actions for improving the delivery of his/her services from a quality and cost perspective
Qualifications - External
- College Certificate or equivalent (Up to 18 months of job-related training beyond high school, e.g., vocational, business, or technical school, DEP).
- Knowledge on trouble shooting and Customer enquiries.
- 2 years experience in IT infrastructure preferably in an internal environment.
- Experience with ITIL Best practice would be an advantage.
Be prioritized, send your resumes to sgsantos @ psgglobalsolutions.com (please remove spaces in rhwiwas]]]]]]
Job details are sourced from the employer's original posting.
Open job postingAbout the company
PSG is the world’s largest and fastest growing provider of outsourced recruiting support. PSG has clients across the globe, including four of the world’s ten largest staffing companies, 20% of the Staffing Industry Analysts Top 50 and multiple Fortune 500 corporations. With decades of experience in both staffing and the broader outsourced services sector, our services are easy to implement, cost effective, and drive real bottom line results. We have close to 1,200 people at our recruiting centers in the Philippines, the preferred offshore location for supporting the US and global English speaking countries. We built our company from the ground up to take advantage of an offshore delivery model closely aligned with onshore client management. With this approach, our goal is to deliver onshore performance while significantly lowering costs with offshore frontline resources. Many of our customers have had poor experiences with offshore support prior to working with us. With these customers in particular, we are thrilled when they become a case study and talk about their success in our marketing materials and with their colleagues. We partner with every customer using a consultative approach to establish a value delivery framework to ensure we are improving their profitability with every PSG resource assigned to their team.