Customer success teams play a critical role in retaining customers and expanding revenue from existing users. In such teams, the most prominent role is that of a customer success manager (CSM).
A customer success manager is dedicated to ensuring customers achieve their desired outcomes and are able to derive maximum value out of a product or service. This article will give an in-depth explanation of the role and responsibilities of a customer success manager.
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PSL is a venture studio that invests in and builds technology companies.