Voice User Interface Designer - REMOTE

About Us

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a Voice User Interface Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results.  At PTP we value aptitude and creativity as well as experience.  We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Gather requirements for and design speech and DTMF IVR applications
• Create call flow diagrams and voice user interface design specifications
• Work collaboratively with peers and customers to create user-centered IVR designs
• Conduct usability testing
• Tune applications for optimum performance
• Support speech scientist in grammar design and tuning
• Support sales and marketing in creation of materials which showcase the PTP user-centered design methodology

Background and Skills

• 5+ years professional experience as a user interface designer
• Linguistics, cognitive psychology, or behavioral sciences
• Computer science experience a plus
• Excellent verbal and written communication skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.