Associate Director, Client Operations

Company Description

Meet Infinite Roar

Infinite Roar was born from a simple belief: ambitious brands should not have to settle. We’ve eliminated the false choice between scale and service by uniquely combining the personalized attention of a boutique agency with the comprehensive resources of a holding company. We are the fastest growing agency within Publicis Media, built on hand raisers and difference makers, who approach every client partnership with an unwavering commitment to driving immediate impact.

At Infinite Roar, there are no compromises – just the perfect fusion of intimate service and infinite possibilities for growth. Agile as a lion, powerful as the pride.

Come Roar With Us

To staff accounts with the attention and talent our clients deserve, Infinite Roar leaders assemble a “dream team” – people with relevant experience making every dollar work like three; who know our clients’ categories; who are thrilled to provide high-touch service at every turn; and who understand how to unlock the vast resources of our global network in service of our clients’ goals. People who have raised their hands to help ambitious brands grow. People like you!

We celebrate diversity, recognizing that our strength often arises from our differences.  We strive to foster an environment and build a culture where every member of our team feels: Seen, Heard, Valued, and Appreciated. We aim to help every employee meet their career goals while helping our clients achieve their business goals.

As Publicis Media’s most exciting new agency solution, Infinite Roar offers our employees the opportunity to have an immediate role in influencing our processes and approaches, shaping our solutions, and building the industry’s first solution built for high-growth, disruptive brands. Come roar with us!

Overview

Associate Director, Client Operations

Infinite Roar is a full-service, brand-building, modern media powerhouse, seamlessly combining the agility and personalized attention of a boutique agency with the unrivaled resources and expertise of a global leader.

Fiercely devoted to partnering with ambitious brands driven by an insatiable hunger for growth, we harness the immense power of the Publicis Media Network to drive better outcomes overnight.

At Infinite Roar, we’re driven by the exhilaration of the hunt and the triumph of the catch, all the while serving as faithful guardians of your brand.

Position Summary

The Associate Director Client Operations will oversee operational efforts for a client business, ensuring efficiency and effectiveness in agency operations. This role covers financial oversight, reporting, process development, project management, communication flow, and best practices. The ideal candidate possesses an analytical mindset, proactive problem-solving skills, and the ability to organize and track multiple projects simultaneously. Adaptability, resourcefulness, and a solution-oriented approach are essential in this fast-paced environment.

Responsibilities:

• Financial Oversight & Reporting:
  • Manage client financials across teams, troubleshoot issues, and act as a liaison for client communication.
• Scope & Staff Planning:
  • Oversee hours reporting, pacing, and scope of work management.
  • Monitor scope agreements to prevent scope creep and maintain focus on key deliverables.
  • Assist with scope tracking, change orders, and understanding contractual arrangements.
• Project Management
  • Create and manage master project plans for large-scale initiatives and cross-functional teams.
  • Track key project milestones, address challenges, and ensure timely execution of deliverables.
  • Provide consistent status updates to internal and external stakeholders.
• Process Development & Management
  • Design new systems, processes, and tools for integrated work.
  • Identify opportunities to streamline workflows and improve efficiency.
  • Drive compliance and champion change management for new processes.
  • Develop training materials to document and instill best practices.
  • Conduct lessons learned and process improvement reviews for ongoing enhancement.
• Leadership & Collaboration
  • Act as the primary operational support contact for business leads.
  • Build bridges across multiple agency teams, fostering collaboration in dynamic environments.
  • Proactively identify and remove barriers to project success.
  • Improve client and team interactions, enhancing collaborative dynamics.
  • Establish and roll out best practices, systems, and tools for the organization.

Qualifications:

• Minimum of 5+ years in operations or project management in a media agency setting with experience managing financials & scoping
• 2+ years people management experience​
• 2+ years managing internal stakeholders + client relationships including procurement
• Expertise in Microsoft Office Suite
• Experience managing large scale digital, media projects
• Experience in financial management, project planning, and process development

#LI-JO2

Additional Information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.  Our benefits package includes medical coverage, dental, vision, disability, 401K,  as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].  All your information will be kept confidential according to EEO guidelines.

Compensation Range: $95,950.00 - $137,865.00 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/10/2025.

Compensation Range: USD $95,950.00 - USD $137,865.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/8/2025.