Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Overview
We are seeking an experienced
Azure Infrastructure & Platform Engineer to support and maintain business-critical cloud platforms and trading applications hosted on Microsoft Azure. This role focuses on Azure operations, platform reliability, incident management, and troubleshooting across infrastructure, identity, access management, and observability tools. You'll work closely with global technology and business teams to ensure platform stability, rapid incident resolution, and continuous operational improvement.
Responsibilities
Your Impact
- Provide L2/L3 support for Azure infrastructure, platform services, and business-critical applications.
- Troubleshoot incidents across Azure, Active Directory, VDI, networking, and access management services.
- Monitor platform health using Azure Monitor, Log Analytics, Dynatrace, and other observability tools.
- Perform root cause analysis and drive resolution of production issues within SLA targets.
- Support release, maintenance, disaster recovery, and operational readiness activities.
- Partner with engineering, security, and business teams to improve platform reliability and user experience.
- Contribute to operational automation, documentation, and continuous improvement initiatives.
Qualifications
Skills & Experience
- 5-7 years of experience in Azure Infrastructure, Platform Operations, Production Support, or Cloud Operations.
- Hands-on experience supporting Microsoft Azure production environments.
- Strong troubleshooting experience across Azure VMs, networking, storage, identity, and access management.
- Experience with Active Directory, VDI environments, and enterprise support operations.
- Experience with monitoring and observability platforms such as Azure Monitor, Log Analytics, and Dynatrace.
- Familiarity with ITIL processes and service management tools such as ServiceNow.
- Strong communication skills and ability to collaborate with global technical and business stakeholders.
- Ability to support US business hours and participate in occasional on-call rotations.
Set Yourself Apart With
- Exposure to Azure DevOps, CI/CD pipelines, and release management processes
- Basic knowledge of Infrastructure as Code (Terraform, Bicep, or ARM).
- Scripting experience using PowerShell, Bash, or Python.
- Understanding of Azure security, governance, and cloud best practices.
- Experience supporting energy trading or other business-critical enterprise platforms.
Additional Information
What you'll get:
- Full time/ Indefinite term contract
- Remote work environment
- Local Holidays
- Private medical insurance
- Connectivity bonus
- E-Learning platforms (Udemy, O'Reilly, Marcel)
- English lessons and so much more!!
Additional Information:
**This position is only avaiable for candidates based in Costa Rica, Mexico and Colombia**
