Senior Associate, Global Operations

Company Description

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.Join us at razorfish.com.

This role at Razorfish will serve as a member of Publicis Groupe's strategic internal agency, Constellation.

Constellation serves as an internal-facing brand formed by a collective of Publicis Groupe agencies to address our client's creative, data, strategy, media, and technology requirements. Team members collaborate across agencies while functioning as sub-divisions within their respective brands to provide dedicated support for the client. By acting as a unified interface, Constellation eliminates operational silos and presents a single service entity and primary point of contact for the client.

Overview

The Senior Associate, Global Operations will play an integral role in the execution and delivery of the global billing reconciliation process for 40+ key markets. This individual will partner with global agency Finance, Accounting, and client teams in the processing of media billings, review of proof of performance evidence, maintenance of operational billing trackers, and execution of the global billing process from initiation through client submission and follow-up for assigned business divisions and campaigns.

Responsibilities

Execute Global Billing Campaign Reconciliation

• • Work with 40+ markets to execute contractually obligated billing requirements and support assigned billing workstreams.
  • Develop, review, and deliver delivery confirmation and invoices through client-owned billing portals.
  • Monitor global compliance, maintain operational trackers, and implement new processes as needed.

Local Market Invoice Review and Client Billing Package

• • Review monthly local market invoice submissions, billing summaries, and supporting documentation for accuracy and completeness.
  • Review and reconcile 3rd party proof of performance evidence submissions against invoiced amounts.
  • Coordinate with applicable markets to resolve discrepancies and secure required revisions in a timely manner.

Client Billing Submissions

• • Create, review, and maintain client delivery confirmations, invoice submissions, and related billing records.
  • Submit delivery confirmations, quotations, and invoices through client billing systems (e.g., BQMS).

Market Process Communication/Training

• • Work with global markets, Finance, Activation, and client stakeholders to address issues, resolve discrepancies, respond to routine billing inquiries, and meet client deadlines.
  • Coordinate recurring billing-cycle communications, status updates, and follow-up actions across assigned business divisions and campaigns.

Qualifications

• BA or BS in Accounting, Finance or related field
• 1-2 years of experience working in a Finance, Accounting or Media Billing Operations capacity
• Agency experience is highly preferred
• Advanced proficiency in Microsoft Excel with some foundational knowledge in Power Query, and working with PivotTables, advanced formulas, VLookups, etc.
• Experience working with automated project management (workflow) computer systems

• Ability to juggle multiple projects at once in a fast paced environment
• Ability to work independently
• Consistent habit of “managing up”
• Comfort level managing complex processes/details
• Excellent organizational skills with time line sensitivities
• Possess the ability to adapt to new systems
• Demonstrate the ability to communicate to numerous groups of people
• Excellent written/verbal/oral communication skills
• High attention to detail
• Ability to manage multiple projects simultaneously

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

Paid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $60,800.00 - USD $84,000.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/15/2026.