Company Description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Overview
Senior Associate Technology – Endur L2 Support
As a Senior Associate Technology, you will be responsible for providing functional and technical support for Endur applications within the energy and commodities trading domain. You will work closely with business users, production support teams, and technology stakeholders to investigate and resolve issues, ensure platform stability, monitor application performance, and support day-to-day trading operations.
- Provides Level 2 functional and technical support for Endur, ensuring stable day-to-day trading operations, accurate P&L, and smooth EOD processing.
- Investigate and resolve Endur incidents across FO, MO, BO and Logistics; perform EOD monitoring and health checks; analyse recurring issues and drive permanent fixes; support UAT and regression testing; maintain SOPs and knowledge articles; act as SME for business users.
- The role requires strong Endur expertise, problem-solving skills, and the ability to manage incidents, service requests, and system enhancements while maintaining high service standards and operational excellence.
Responsibilities
Your Impact
- 5–7 years of Endur support experience; strong SQL and log analysis skills; understanding of commodity trading lifecycle; ITIL knowledge; strong stakeholder communication.
- Exposure to OpenJVS/OpenComponents; Endur integrations with risk, finance and data platforms; follow-the-sun support experience.
- Experience stabilising Endur environments for trading clients; examples of converting recurring issues into long-term solutions.
- Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
- Manage and mentor a team of engineers, ensuring high-quality delivery and adherence to best practices.
- Ensure compliance with industry regulations and internal risk management policies.
- Optimize Endur configurations and workflows to improve system performance and efficiency.
- Stay up to date with the latest trends and advancements in Endur and energy trading technology.
Qualifications
Skills & Experience
- 5+ years of experience in technology consulting, with a focus on Endur implementation and support.
- Exposure to Endur configuration, customization, and integration with third-party systems.
- Hands-on experience with Endur scripting, SQL, and database management.
- Strong understanding of energy and commodities trading, including risk management and regulatory compliance.
- Excellent problem-solving and analytical skills, with a strong attention to detail.
- Strong communication and stakeholder management skills, with the ability to work in a fast-paced, client-facing environment.
- Experience with Agile methodologies and project management tools.
Set Yourself Apart With
- Experience with cloud-based Endur solutions and modernizing legacy systems.
- Knowledge of Python, Java, or other programming languages for Endur customization.
- Experience with data analytics and visualization tools for trading insights.
Additional Information
- An inclusive workplace that promotes diversity and collaboration.
- Access to ongoing learning and development opportunities.
- Competitive compensation and benefits package.
- Flexibility to support work-life balance.
- Comprehensive health benefits for you and your family.
- Generous paid leave and holidays.
- Wellness program and employee assistance.
