Staff Ariba Support

Company Description

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Overview

Ensure that vendors are successfully onboarded into Publicis’s systems, particularly within the ARIBA Network. This position involves working directly with vendors to guide them through the onboarding process, from registration to completing the required Publicis questionnaire, ensuring that the vendor is fully integrated into our system. The specialist will provide hands-on assistance to vendors via telephone or Teams, perform email searches and follow-ups, and maintain accurate reporting of progress.

Responsibilities

Vendor Selection & Communication:

• Identify and select the appropriate vendors to reach out to for onboarding.
• Contact vendors via telephone or Microsoft Teams. If email communication is necessary, send an invitation email that includes the vendor's dedicated office phone number.
• Clearly explain the purpose of the new service and how it supports vendors in onboarding to the Publicis organization.

Vendor Assistance & Registration Support:

• Guide vendors through the registration process, ensuring they are successfully registered within the system.
• Help vendors locate and review any emails received from Publicis and SAP, using specific keywords or email addresses to perform searches in their inboxes.
• If required, resend important emails to the vendor to ensure they have all necessary documentation and information.

ARIBA Network Account Setup:

• Assist vendors in setting up their ARIBA Network accounts, providing step-by-step support throughout the process.
• Help vendors locate and complete the Publicis questionnaire within the ARIBA tool, ensuring they understand each question.
• Offer assistance in entering data into the questionnaire, but ensure the vendor submits the form themselves.

Reporting & Tracking:

• Maintain a detailed daily log of vendor interactions, including:
• A list of vendors called.
• A list of vendors successfully contacted and connected with.
• A list of vendors who successfully submit their questionnaires.
• Provide consistent, accurate reporting to management on onboarding progress and any issues encountered.

Troubleshooting & Problem Resolution:

• Be the first point of contact for vendors facing issues with registration, questionnaire completion, or ARIBA tool navigation.
• Escalate unresolved issues to the appropriate internal team for further assistance.

Qualifications

• Intermediate/Advanced English (oral and written skills)
• Excellent communication skills
• Customer Service experience