Company Description
Overview
The Senior Technical Business Systems Analyst plays a senior client-facing role in shaping, defining, and delivering complex cloud, data, analytics, and customer technology solutions for large enterprise clients. This role bridges business strategy, data architecture, and technical execution by leading discovery, requirements management, solution analysis, and delivery support across customer data platforms, cloud ecosystems, CRM, identity, personalization, AI/ML, and enterprise analytics initiatives.
The individual serves as a trusted advisor to both business and technology partners, translating business objectives into scalable technical solutions while ensuring alignment with enterprise architecture, governance, security, and operational requirements.
This role works closely with Solution Architects, Data Architects, Product Owners, Engineering, Data Science, Platform Operations, and Client Leadership to deliver measurable business outcomes through modern cloud and data platforms. The role is responsible for driving technical analysis, data requirements, integration design, and platform enablement across complex multi-workstream transformation programs.
Responsibilities
Client Delivery & Technical Solution Leadership
- Lead discovery and requirements definition efforts, translating business objectives into detailed functional, technical, data, and integration requirements.
- Act as the main liaison between business partners, architects, engineers, data scientists, and technology partners.
- Partner with Solution Architects and Data Architects to define scalable cloud and data platform solutions.
- Analyze current-state and future-state business capabilities, processes, systems, and data flows.
- Facilitate requirements workshops, solution reviews, design sessions, and collaborator alignment meetings.
- Develop and maintain business requirements, functional specifications, technical specifications, user stories, acceptance criteria, process flows, integration specifications, and data definitions.
- Evaluate platform capabilities and find opportunities for optimization, modernization, and automation.
- Support architecture reviews and ensure business requirements align with enterprise technology standards.
Data Platform Analysis & Engineering Enablement
- Define business and technical requirements supporting enterprise data warehouse, lakehouse, and customer data platform implementations.
- Create source-to-target mapping documentation and data transformation specifications.
- Analyze data lineage, data quality, governance, and stewardship requirements.
- Partner with Data Engineering teams supporting:
- Databricks
- Snowflake
- AWS Data Platforms
- Salesforce Data Cloud
- Adobe Experience Platform
- Define requirements for batch, near real-time, and real-time data processing solutions.
- Support development of Customer 360, Identity Resolution, Personalization, and Analytics capabilities.
- Collaborate with engineering teams on ETL/ELT workflows and data pipeline design.
- Validate business rules, transformation logic, data models, and KPI calculations.
Cloud & Enterprise Platform Consulting
- Consult clients on cloud transformation strategies and modern data platform architectures.
- Support evaluation and selection of cloud, data, CRM, CDP, and analytics technologies.
- Develop business capability assessments and technology roadmaps.
- Analyze platform utilization, scalability, performance, and operational readiness.
- Support migration initiatives involving:
- On-Premise to Cloud
- CRM Modernization
- Marketing Technology Modernization
- Data Warehouse Modernization
- Contribute to platform governance, operational models, and support strategies.
Integration & API Analysis
- Define requirements for system integrations across internal and external platforms.
- Analyze APIs, interfaces, events, and data exchange requirements.
- Produce integration specifications, interface documentation, and payload mapping documents.
- Support systems designed around interfaces for software interaction.
- Collaborate with architects and developers to resolve integration challenges and technical dependencies.
AI, Analytics & Intelligent Applications
- Define requirements supporting advanced analytics, machine learning, and computer-assisted capabilities.
- Partner with Data Science teams to support:
- Customer Segmentation
- Customer Intelligence
- Recommendation Engines
- Synthetic Audience Modeling
- Define KPIs, metrics, and reporting requirements supporting business outcomes.
- Support model governance, explainability, and operationalization activities.
Delivery & Program Execution
- Drive Agile delivery practices including backlog refinement, sprint planning, dependency management, and release readiness.
- Provide detailed requirements clarification to engineering teams throughout development cycles.
- Support solution estimation and delivery planning activities.
- Guide system integration testing, user acceptance testing, and production validation efforts.
- Identify risks, dependencies, and implementation challenges across technology, process, and data layers.
- Proactively recommend mitigation strategies and solution alternatives.
Qualifications
Required Qualifications
- Experience in business systems analysis, technical consulting, software delivery, or enterprise technology implementation.
- Experience supporting cloud, data, analytics, CRM, or customer platform initiatives.
- Demonstrable experience leading requirements and solution analysis efforts for enterprise-scale technology programs.
- Deep understanding of modern cloud and data platform architectures.
- Strong expertise in requirements management, business process analysis, and user documentation.
- Advanced SQL and data analysis skills.
- Experience coding in Python.
- Experience creating:
- User Stories, Functional Specifications, Technical Specifications, Data Mapping, Documents, Process Models, Integration Specifications, and Test Scenarios
- Strong collaborator management and executive communication skills.
Preferred Qualifications
- Experience with Databricks, Snowflake, Azure, or AWS.
- Experience with Salesforce Marketing Cloud, Adobe Campaign, Adobe Experience Platform, or similar enterprise platforms.
- Knowledge of Customer Data Platforms (CDPs), Identity Resolution, and Customer 360 architectures.
- Understanding of Data Mesh, Data Fabric, and Lakehouse architectural patterns.
- Experience supporting healthcare, financial services, retail, telecommunications, or marketing technology clients.
- Familiarity with data governance, security, compliance, and privacy frameworks.
- Databricks, AWS, or comparable certifications.
Core Technical Competencies
Cloud & Data Platforms
- Databricks and/or Snowflake
- Microsoft Fabric
- Azure Data Services and/or AWS Data Services
Data Management
- Data Modeling
- Data Warehousing
- Data Lakehouse Architectures
- Data Governance
- Data Quality
- Metadata Management
- Master Data Management
Integration Technologies
Analytics & AI
- Business Intelligence
- Customer Analytics
- Reporting & Dashboarding
- KPI Frameworks
Delivery & Collaboration Tools
- Jira
- Azure DevOps
- Lucidchart
- Visio
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Additional Information
When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:
- Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
- Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [email protected] to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Compensation Range: USD $76,400.00 - USD $141,800.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/11/2026.
