Company Description:
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation– fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
Duties and Responsibilities:
- Responsible for the maintenance and growth of professional business relationships with customers in selected accounts who influence the selection of regulator, control valve and actuation, products and services.
- Identifies customer requirements, uncovers roadblocks, and demonstrates strong account management capabilities to drive sales results.
- Reviews customer inquiries, requests additional information/clarity, and closes sales opportunities.
- Maintains a high degree of product and application knowledge.
- Utilizes applicable tools to manage business processes.
- Responds to all customer requests in a timely manner, per Puffer’s Standards of Care.
- Maintains comprehensive customer support with a primary focus on customer retention.
- Establishes relationships, builds rapport to assist with influencing customer preference and specifications to include new products and repair services.
- Collaborates with Sales Team Leader on product expansion opportunities. Works within account teams as required developing and implementing the Account Plan.
- Works with multiple departments and support staff to provide customer solutions quickly and efficiently.
- Completes monthly sales reports and other required correspondence in a timely and effective manner.
QUALIFICATIONS:
Education/Knowledge:
- BS/BA degree required, engineering or associated technical degree preferred.
Experience/Skills:
- A minimum of 1-3 years proven inside sales experience, in a high volume, highly transactional environment.
- Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.
COMPETENCIES:
- Excellent prospecting/opportunity skills. Strong innovation in selling and servicing techniques.
- Excellent analytical and creative problem solving skills.
- Excellent organization
- Strong effective written and excellent oral communication skills.
- Strategic thinker- Cognizant of factors that may affect account strategy.
- Strong customer service skills, including the ability to develop rapport and trust with customers.
- Strong ability to interact effectively with all levels of customer contacts and internal personnel.
- Strong interpersonal skills including engaged listening and acknowledging skills, as well as questioning and discovery skills.
- Team player - Good conflict management/ consensus building skills.
- Strong drive and initiative, highly motivated.
- Strong negotiating skills.
- Strong information management skills, including personal computer use.
- Strong ability to manage customer expectations relative to deliverables and timeframes.
- Exhibits strong self-management skills including a high degree of professionalism and dependability.
