Company Description:
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As a local Impact Partner of Emerson, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Process Control & Safety Systems
- Control Valves & Regulators
- Isolation Valves & Actuation
- Oil & Gas Automation
- Reliability Solutions & Services
- Pressure Management
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
DUTIES AND RESPONSIBILITIES
Operations Management
- Plan, direct, coordinate, manage, and monitor all operational aspects of field operations.
- Manage workforce utilization to optimize billable hours while maintaining safety, quality, and employee well-being.
- Coordinate regularly with Sales and Operations teams to ensure alignment on project pipeline, resource planning, customer expectations, and execution strategies.
- Perform related duties as required.
Workforce Planning & Leadership
- Develop and implement staffing plans to support Mechanical Field Services business requirements.
- Work with management, contractor agencies, and business partners to obtain necessary resources.
- Cultivate and foster a high-performance culture through training, performance management, career development, rewards, and recognition.
- Oversee employee performance and provide feedback, coaching, counseling, and discipline as required.
Business Development & Sales Support
- Identify opportunities for the development of new services.
- Support sales teams in promoting and expanding field service offerings through:
- Matching company capabilities with customer needs.
- Creating quotations for specialized scopes of work.
- Defining technical scope to ensure clear understanding by all stakeholders.
- Meet regularly with Sales and Operations personnel to align with upcoming projects and opportunities.
Process Improvement & Operational Excellence
- Improve processes and policies in support of organizational goals.
- Formulate and implement departmental and organizational policies and procedures to maximize performance.
- Monitor adherence to rules, regulations, policies, and procedures.
- Drive quality, safety, and consistency of field service activities through development and maintenance of:
- Documented work processes and procedures.
- Job Safety Analyses (JSAs).
- Job execution checklists.
Health, Safety & Environmental (HSE) Management
- Understand and enforce health, safety, and environmental regulations, policies and procedures, which includes but is not limited to:
- Instruct employees on safe work practices and company safety requirements.
- Correct unsafe acts and unsafe conditions.
- Enforce personal protective equipment (PPE) requirements.
- Ensure timely completion of required safety training.
- Report and investigate injuries, accidents, and near-miss incidents.
- Conduct worksite inspections and implement corrective actions to eliminate hazards.
- Conduct periodic safety meetings.
- Complete required safety training by established deadlines
Strategic Planning & Organizational Alignment
- Support departmental and organizational objectives through operational planning and execution.
- Collaborate cross-functionally with Sales, Operations, and business partners to ensure execution strategies support business growth and customer requirements.
- Align staffing, resources, processes, and service delivery capabilities with business objectives.
QUALIFICATIONS
Education/Knowledge/Experience
- Bachelor’s degree or technical degree required. High School degree combined with years of experience accepted.
- Demonstrated experience in field service operations supporting control valves, isolation valves, pressure relief devices, rotating equipment, field machining, welding, bolting, or other mechanical maintenance activities.
- 3+ years supervisory experience.
- Good level of PC proficiency including MS Office products, Windows operating systems, and networking.
COMPETENCIES
- Excellent communication, personal and presentation skills.
- Excellent organizational and problems solving skills.
- Exhibits self-confidence, professionalism, good judgment, initiative, innovation and independent thinking.
- Strong ability to develop and implement both strategic and tactical plans in a multidimensional environment.
- Ability to lead, motivate and manage for results.
- Strong business acumen.
