Duties and Responsibilities:
- Manage and grow relationships within an assigned portfolio of industrial customer accounts.
- Develop and execute account growth strategies to increase share-of-wallet and customer retention.
- Proactively engage existing and prospective customers through phone, email, video conferencing, and periodic in-person visits.
- Identify, qualify, and pursue opportunities for regulators, control valves, isolation valves, actuators, and related services.
- Establish credibility and build trusted advisor relationships with key customer stakeholders.
- Uncover customer needs, identify potential roadblocks, and develop solutions that drive customer value and business growth.
- Collaborate with outside sales personnel, application engineers, service teams, and operations personnel to deliver customer solutions.
- Follow up on quotations, proposals, and open opportunities to maximize sales conversion.
- Develop strong product, application, and industry knowledge to effectively support customer requirements.
- Utilize Salesforce and other business tools to manage opportunities, customer activities, and sales processes.
- Provide timely responses to customer requests and maintain a high level of customer satisfaction.
- Assist in developing pricing strategies and recommendations to support business objectives.
- Maintain accurate records, activity reports, and sales forecasts.
- Follow all company safety policies and procedures.
QUALIFICATIONS:
Education/Knowledge:
- BS/BA degree, engineering or associated technical degree preferred.
Experience/Skills:
- A minimum of 1-3 years proven inside sales experience, including selling products and/or services via phone or email, converting prospects remotely, and managing multiple high touch transactions.
- Experience with sizing and selecting control valves, regulators, isolation valves, actuators is strongly preferred.
Desired Skills & Competencies
- Strong desire to grow business and exceed performance objectives.
- Strategic thinker capable of identifying customer trends, opportunities, and competitive threats.
- Strong relationship-building and customer engagement skills.
- Excellent communication and presentation abilities.
- Effective prospecting and opportunity development skills.
- Ability to balance customer retention activities with growth initiatives.
- Strong problem-solving and consultative selling skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational and follow-through skills.
- Self-motivated with a high level of accountability and initiative.
- Comfortable discussing technical products and applications with engineering, operations, procurement, and maintenance personnel.
What Success Looks Like:
Successful Sales Representatives:
- Build long-term customer relationships that create loyalty and preference.
- Consistently identify and develop new sales opportunities.
- Drive growth within existing customer accounts.
- Act as a trusted resource for customers and internal stakeholders.
- Balance strategic account development with day-to-day customer support responsibilities.
- Demonstrate initiative, curiosity, and a passion for winning business.
