Company Description:
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation– fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
DUTIES AND RESPONSIBILITIES
- Supervise, develop, and train sales skills through weekly meetings and one-on-one coaching for Technical Account Specialists and Sales Assistants. Train and coach personnel to achieve high performance.
- Manage Customer Service activities through strong communication with all involved parties, including Sales, Principles, and Customers to ensure customer satisfaction through pre-award, award and post-award activities.
- Customer Service management to include direct supervision of staff, maintain consistency and accuracy of orders, adhere to timeliness of quotations.
- Recommend and maintain work process procedures to ensure superior customer service. Monitor procedures to ensure on-time delivery and customer satisfaction. Analyze sales experiences and successes from one account or event and recommend best practices.
- Improve and maintain work process procedures for valued customer integration. Develop corrective action for long term fixes.
- Manage, develop, and train sales skills through weekly meetings and one-on-one coaching. Author and conduct annual performance reviews.
- Participate in strategic and tactical planning with individual Account Sales Team.
- Effectively interview, hire, retain, and train inside sales employees. Coordinate technical and product marketing training, as needed for Inside Sales support staff.
- Analyze sales experiences and successes from one account or event and leverage best practices.
- Assist in the development and implementation of strategic sales plans to accommodate corporate goals.
- May assist in preparing periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion, personnel production, resource allocations, sales volume ratio to resource.
- Review and monitor client and market behavior to determine what resources and/or tools can be used to create quantified value for our customer.
- Assist Account Managers in pursuit of orders. Assist Inside Sales Reps in troubleshooting orders that require special handling. May act as a resource in resolving customer issues brought to the Department by utilizing excellent Company process knowledge and strong skills in negotiating and selling.
- May meet with key customers, assisting outside sales with maintaining relationships and negotiating deals. May deliver sales presentations to key clients in coordination with account sales.
QUALIFICATIONS
- BS/BA degree and five plus years’ sales experience, or a combination of education and experience.
- Knowledge of products and services represented to the industries we serve including but not limited to control valves, regulators, isolation valves, actuators, relief valves, rupture discs, and measurement solutions.
- Good level of PC proficiency including MS Office products
Competencies
- Solid leadership skills that exhibit confidence in self and others; inspires and motivator.
- Demonstrates strong self-management skills to include a high degree of professionalism, planning (the ability to organize and manage multiple priorities), and sound judgement; Strong display of initiative and innovation.
- Ability to manage multiple tasks while maintaining organization, consistency, and accuracy within the order process.
- Excellent communication and personal skills as well as PC proficiency.
- Excellent organizational skills.
- Previous exhibition of leadership skills.
- Exhibits self-confidence and independent thinking.
- Ability to strategize and tactfully plan and perform in multi-dimensional environment.
