Company Description:
For over 80 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Pressure Management
- Isolation Valves & Actuation
- Control Valves & Regulators
- Process Control & Safety Systems
- Oil & Gas Automation– fiscal custody metering, controls, and SCADA
- Reliability Solutions & Services
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
Duties and Responsibilities:
- Prepares proposals or quotes for represented petrochemical, refining, and/or power application solutions including valve engineering such as valve sizing and selection, delivery, and pricing to facilitate product sales and managing such activity within Salesforce.
- Assists Outside Sales in achieving the strategic goals of assigned accounts.
- Interacts with customers on a day-to-day basis, primarily by phone and email, providing technical, commercial, and general sales support.
- Develops customer requirements and identifies opportunities to add value, and expand scope of product supply.
- Manages change of customer requirements to quotations and active orders reducing non-conformance and driving customer satisfaction.
- Proactively follows up with customers on quotations achieving a high rate of conversion to orders and ensuring a positive customer experience, managing such activity within Salesforce.
- Monitors post award activities as required to ensure customer expectations are exceeded and drive customer loyalty.
- Takes appropriate oversight of sales assistants in the following activities to ensure customer expectations are met and managed: Order Entry, Determination of item delivery status, Order expediting.
- Manages workload and engages available internal and external resources as required to meet customer-imposed deadlines.
- Continually develops and maintains a high level of technical proficiency with products and services represented.
- Continually develops and maintains awareness of all products and services provided by the company to identify opportunities to expand company’s supply scope with customers.
- Evaluates and suggests improvements to team processes and tools that will improve efficiency and increase customer dependency.
QUALIFICATIONS:
Education/Knowledge:
- BS/BA degree preferred or combination of applicable education and experience.
- Advanced technical knowledge/understanding of petrochemical, refining, power, and industrial product offerings and/or business and the industries served throughout the Houston Ship channel and/or Freeport area.
Experience/Skills:
- 3-5 years as an Insides sales representative or equivalent in a technical sales environment. Previous valve experience is highly desirable, but not required
- Strong PC proficiency including MS Office, principal supplied tools, internal business system and internet.
- Outstanding written and verbal communication skills.
COMPETENCIES:
- Ability to communicate and coordinate with a cross section of other employees, principals, and customers.
- Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
- Good conflict resolution and problem solving skills.
- Strong self-management skills to include dependability, initiative, innovation, professionalism, and organization skills.
- Demonstrated attention to detail.
- Demonstrated leadership skills.
- High ethical standards in dealing with customers and principals.
