The Data Centre Services team works hands-on with a variety of hardware, software and cabling requests, helping to resolve issues and deliver reliable support for both external and internal clients. They are one of the first points of contact for clients visiting the data centre, helping to create a professional and welcoming experience.
As a Senior Data Centre Services Engineer, you'll be the deputy to the Data Centre Manager, assisting them with the day-to-day management and operation of critical infrastructure which is the backbone to the digital services - including AI - that millions of people rely on every day. This person will work closely with the Data Centre Services team across both of Pulsant’s Newcastle data centres, mentoring them to ensure correct standards are adopted and providing training as required.
The working pattern is Monday-Friday, 37.5 hours per week between 8am-6pm. This role also has on call responsibilities (1 week in 4)
Supporting the Data Centre Manager:
- Ensure the Data Centre is secure, compliant and appropriately resourced to support Pulsant clients, and report and respond to incidents should they occur, in collaboration with the Data centre manager and compliance teams
- Lead the resolution of incidents with the relevant teams and ensure clear and timely communication and updates at all times
- Work with the project team to ensure well planned activities with a smooth delivery and handover of all client solutions
- Mentor, coach and support the Data Centre Service Engineers to deliver high-quality service which meets clients’ expectations
- Liaise and collaborate with contractors and suppliers to ensure requirements are clear and orders are at best value and to agreed timelines.
- Ensure stock levels are appropriate to support future demand
Client and 3rd party support:
- Provide support to both external and internal clients liaising positively and proactively with clients in order to resolve any issues and exceed their expectations
- Perform system monitoring, environment monitoring, remote / smart hands activities on behalf of clients, 3rd parties and other Pulsant technical teams as required
- Maintain management of the 3rd party DCs and associated clients
Health and safety:
- Adhere to all policies and procedures ensuring records databases are kept updated, all related reports and checks are completed in a timely manner as per local procedures including the induction of new starters
- Ensure that Pulsant buildings are clean, safe, and secure by rigidly following safety and security procedures, and in conjunction with Pulsant accreditations and standards and logging faults and issues in line with procedures.
- Ensure that the Incident management escalations process is followed as required
- Maintain a duty of care for everyone on site - immediately report any health and safety concerns, or anything unsafe or potentially dangerous to management and stop the work continuing
- Monitor and check plant and equipment and escalate problems or anticipated problems to ensure continued provision of service
- Background in IT or engineering, in a commercial setting
- Hands-on experience installing, tracing, or managing cables
- Problem-solving and fault-finding skills, with a logical approach to diagnosing and resolving issues.
- Exposure to networking equipment such as routers and switches would be beneficial.
- Experience supporting and mentoring team members
- Comfortable using computers and common software applications in a professional environment.
- Positive attitude with a willingness to learn and develop new technical skills.
- Calm and resilient approach, able to stay focused and effective when working under pressure.
- Strong written and verbal communication skills
- A full UK driving license is required
- A supportive work environment with a focus on career growth, learning and development, work life balance and well-being.
- A friendly, family-like atmosphere where almost half of the team have been with Pulsant for 5+ years.
- Benefits include 5% pension contributions, private healthcare, life assurance, cycle to work scheme, EV scheme, free breakfast and snacks, Udemy license and more.
- Leave benefits - in addition to your annual leave you get your birthday day off, annual wellbeing day and 2 x charity days per year.
To hear more about working at Pulsant check out:
Search @lifeatpulsant on LinkedIn and Instagram
Interview process:
- Teams interview with the hiring manager + 1 other
- F2F interview with the hiring manager + 1 other
