Supervisor - Full Time

Retail Supervisors play a meaningful role at Pure Hockey. The Supervisor position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Responsibilities:

· Greet customers, respond to questions, improve engagement with merchandise and provide outstanding customer service.

· Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

· Assist in the areas of merchandising, operations, sales and customer service

· Partner with management to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.

· Train and develop staff to ensure they have the necessary skills and knowledge to perform their roles effectively

· Handle customer complaints and resolve issues in a timely and professional manner

· Maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by management

· Other duties assigned by manager