***Immediate Hire - 3 Job Openings***
Q Analysts, a Qualitest Company is looking for a Customer Service Representative (Field)/ Data Collection Technician for a 10-12 week contract to support Ground Truth Data Collection initiatives and contribute to the development of VR and AR products. The focus of ground truth data collection is to capture various types of data relating to humans, speech, and environments to enable quality Artificial Intelligence and Machine Learning algorithms.
The candidate will be responsible for performing data collection directly at participant homes and offices in the Burlingame Area while utilizing sophisticated highly confidential prototype equipment and ensuring quality control protocols are strictly adhered to. The ideal candidate has the perfect blend of customer service skills, technology skills and keen attention to detail, and should be comfortable using MacBook and iPhone OS.
Main Responsibilities:
-Use client provide proprietary equipment in real participant home environments and commercial office spaces to perform data collection protocols as trained
-Prep and maintain assigned equipment and ensure security of proprietary devices
-Prep participants for capture including intake, NDAs, scripting and answering questions
-Maintain capture environment and implement lighting and staging changes
-Respond swiftly to project updates and changes
-Provide feedback to operations lead on project improvements
-Perform data uploads and quality control checks
-Help with participant outreach and scheduling
-Other duties as assigned
-Troubleshooting: Ability to mitigate issues, customer-facing or technology related
Experience in a related role such as customer service or data collection
Must be comfortable using MacBook Pro and iPhone
Experience with Microsoft Office 365 and its components (SharePoint, Outlook, Excel, Google Sheets)
College degree preferred and 2+ years working in a team environment
Must Have:
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Join  Q Analysts  and become part of a world-class organization. Q Analysts has a sixteen-years track record of providing managed services and we've partnered with some of the world's best companies to deliver services that exceed expectations.  Q Analysts  provides industry-leading managed services that drive Quality for  Quality Assurance and Testing  of hardware devices, software apps and experiences as well as  Ground Truth Data Services  for artificial intelligence (AI) and machine learning (ML). Q Analysts is headquartered in San Jose, CA with a presence throughout the US and internationally. The company has been recognized repeatedly for its industry-leading growth rate and service quality. At Q Analysts, we listen to your needs and help you select what's right for you - this includes the right career opportunities, a choice of comprehensive  benefits  packages as well as technical training. When you become a Q Analysts employee, you'll see the difference in the superior levels of support and service we deliver to you, our partners, through our Consultant Experience Program. Learn  about us  here and come join us.