Passenger Service Agent (Bilingual English/Spanish) - TPA

Discover an exciting future at the Airport!

$17.00 per hour

TYPE: Full-Time | SHIFT TIMES: Monday - Sunday (open availability to work early mornings, afternoons, and late evenings)

About us:

The Inland Group of Companies (IDS and Quantem Aviation Services) is a trusted aviation partner operating at over 50+ airports across Canada and the United States. We deliver aircraft de-icing, fueling, environmental management, ground handling, passenger services and other specialized aviation support services.

Safety is our highest priority. Every employee has the authority and responsibility to stop work when unsafe conditions exist.

To Learn more please visit "join-our-team"

 What is in it for you: 

• Competitive wages 

• Insurance - health, dental and life, AD&D and LTD 

• 401(k) retirement plan with company match / Pension plan with employer match 

• Employee Assistance Program 

• Employee discounts 

• Advancement opportunities 

• On the job training 

• Employee Recognition Program 

• MyflexPay 

• Flexible schedule 

• $300 referral bonuses - unlimited 

*Benefits may vary by position and location.

Position Overview:

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will also provide-assistance and related customer services at the ticket counter, gate and baggage areas, and concourse of the airline they serve. Duties include servicing customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, baggage service, making boarding, deplaning and public announcements, providing connecting flight information and direction assistance, and handling unruly, upset, or angry passengers.

Essential Duties and Responsibilities (Including but not limited to):

• Responsible for meeting and greeting passengers;

• Will be responsible for ticketing, gate and jet bridge functions;

• Must be professional and alert at all times;

• Ensures all QAS and customer safety standards are met and maintained;

• Ensure that all flights that Quantem loads and/or unloads operate on time;

Required Skills and Experience:

• High school diploma or equivalent preferred;

• Must be at least 18 years old;

• This position requires a employees to obtain a US Customs and Border Protection (CBP) seal. Orlando CBP requires US citizenship or US permanent resident status in order to receive a CBP seal;

• Maintain and treat all information as confidential;

• Possess the tact to deal with all levels of employees and client representatives;

• Must be able to read, write, understand and carry out instructions in English and Spanish;

• Must be able to verbally direct and communicate in English and Spanish;

• Proficient with Microsoft Office Suite or related software;

• A valid driver’s license is required for this position;

• Impeccable attention to detail and organization.

Work Environment:

• Indoor customer service environment;

• Prolonged periods of standing, noise level may be excessive at times.

Physical Demands:

• Must be able to carry, push, pull, lift up to 70 pounds and operate office equipment as necessary.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.

The Inland Group of Companies offers a variety of opportunities to work in the field of aviation. Whether its deicing aircraft, protecting the environment, or keeping passengers and cargo moving, your future can take off with the Inland Group.