VTC (Virtual Telecommunications) Specialist Responsibilities Include:
- Installing, operating, maintaining, repairing and modifying end-user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
- Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
- Troubleshooting and solving technical issues related to end-user equipment hardware and software
- Ensuring customer satisfaction is achieved.
Required Skills, Experience and Education:
Minimum education and experience level for VTC Specialists:
High school/GED and a minimum of four (4) years of experience. Equivalent education and experience: Associate’s degree and two (2) years of experience.
- Highly skilled in installing, configuring, planning, operating, repairing and troubleshooting VTC devices and systems
- Must have experience with Polycom & Cisco products
- Demonstrated ability to read and understand technical manuals and schematics
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Familiar with Active Directory security and policies
- Excellent analytical and problem-solving skills
- Outstanding communication skills to relate with team members and support workers
- Previous service desk experience is preferred
- Ability to communicate with Executive Leadership Team
- Ability to work at Fort Belvoir, VA MON-FRI during the hours of 0900-1700
- ACTIVE DoD Secret Clearance
The Facts: Why Choose QBE LLC
- A leading management and technology consulting organization
- Founded in 2008 by senior architects and engineers
- 100+ employees
- Possess a strong foundation of solid engineering principles and business knowledge
- Focused on the federal government and defense and intelligence communities
- Services ranging from executive level consulting to staff augmentation and management
- Provides support in all over the world to include Ukraine, Kuwait and Afghanistan
