Customer Care Specialist (Nordic & Benelux markets)

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About the opportunity

As a Customer Care Specialist, you will support customers across the Nordic, Benelux, and UK markets, ensuring smooth order processing and high-quality customer service. Using SAP, Salesforce, and e-invoicing systems, you will manage orders, resolve discrepancies, handle returns and complaints, and maintain accurate customer data while collaborating with internal teams and business partners.

Your tasks include

• Manage end-to-end customer order processing in SAP for the Nordic, Benelux, and UK markets, communicating in English and/or the relevant local language.
• Ensure invoice accuracy and resolve discrepancies using SAP and e-invoicing systems.
• Handle customer returns and complaints, ensuring timely and effective resolution.
• Maintain and update customer data to ensure accuracy and integrity across relevant systems.
• Support customers via phone, email, and chat using Salesforce, providing professional and timely assistance.
• Collaborate with business partners and internal departments to resolve customer inquiries and support smooth operational processes.
• Contribute to maintaining strong customer relationships and a consistently high level of service.

Your profile

• Good command of English, both written and spoken, at a minimum B2/C1 level.
• Knowledge of an additional language such as Finnish, Danish, Swedish, Norwegian, or Dutch is an advantage.
• Experience with SAP or another ERP system is an asset.
• Experience with Salesforce or another CRM system is an advantage.
• Good working knowledge of Microsoft Office applications.
• Strong customer-oriented mindset with a focus on delivering a positive customer experience.
• Proactive and solution-oriented approach with good problem-solving skills.
• Excellent communication and relationship-building skills, with the ability to collaborate effectively with customers, business partners, and internal teams.
• Openness to work under a limited-term employment contract for 1 year.