Customer Technical Support

Your roles & responsibilities includes:

• Booking: Booking hotels, flights, train tickets and car rental for our inspectors and auditors in the region
• Compare prices: Compare fares and schedules between different providers and websites to book the most cost-effective and convenient option for our team.
• Trip organization: Strategically organize the trips within our budget in order to make the Inspector/Auditor trip more efficient by minimizing travel time and cost.
• Record keeping: Enter the booked service costs in our system per inspection/audit to guarantee a clean cost allocation.
• PO creation: Each week create a PO in our system to present the expenses of the week to our finance team.
• Travel expenses review: Receive and evaluate the inspectors/auditors travel expenses and receipts when the expenses are paid in advance by them and add them to the system to proceed with their reimbursement.

• Have a Bachelor’s degree from Tourism, Business or similar.
• Are fluent in English.
• Possess exceptional communication skills with the ability to thrive under pressure and meet tight deadlines.
• Are comfortable managing relationships with inspectors and various departments within QIMA.
• Are ready to work flexible hours upon business needs
• Have a problem solver mindset which turns challenges into solutions