IT Support Engineer

Responsibilities:

• Provide support for new computer projects and hardware installations.
• Assist in the installation, configuration, testing, maintenance, and monitoring of end-user and network hardware, peripheral devices, printers/scanners, software, and other products.
• Diagnose and resolve desktop issues for end-users, recommending and implementing corrective solutions.
• Assist in managing and maintaining the organization’s local area network (LAN), wide area network (WAN), and internet systems.
• Liaise with third-party support and PC equipment vendors when necessary.
• Perform other related duties as assigned.
• Flexible working hours with a five-day work week, ensuring a total of eight hours per day; early start allows for early finish, while a later start means a later finish.

Requirements:

• Higher Diploma or above in Information Technology, Computer Studies, or related disciplines.
• 1-3 years of relevant work experience.
• Basic skills in installing and maintaining Windows PC/Mac hardware and software.
• Basic skills in installing and maintaining printers, scanners, and other peripheral devices.
• Fundamental knowledge of networking, routing, and switching.
• Excellent problem-solving skills and attention to detail.
• Good organizational, prioritization, and multitasking abilities.
• Strong communication skills, capable of effectively interacting with team members and end-users.
• Proficiency in English listening, reading, speaking, and writing.
• A proactive attitude and a strong willingness to learn and improve.