The System Engineer I will assist in planning, initiating, and managing the bank’s technology. This position is responsible for designing, implementing, and maintaining the infrastructure of the bank’s IT systems. This role focuses on ensuring the smooth operation of hardware, software, networks installations. The incumbent will serve as an escalation resource for all technical related issues.
Key Responsibilities
- Successfully handles the bank’s internal ticketing processing system. Serves as escalation point and ensures that all issues are handle accordingly.
- Manages cloud telephony system which includes creating, monitoring, and documenting all service requests for outages and changes.
- Configuring, managing, and troubleshooting LAN, WAN, and other network-related components.
- Partners with supervisor to understand technology needs. Uses business expertise and technology partnership for moves, adds, and changes to the environment.
- Manages laptops and desktops. Install and configure operating systems, software, and hardware components, and perform routine tasks by clearly documenting design, maintenance, and support procedures.
- Troubleshoot user issues with Office 365 and resolve or escalate critical Microsoft support issues.
- Assist with user account provisioning, licensing, permissions, access changes.
- Deploy and manage Office 365 applications to user’s devices.
- Train users on Office 365 applications and provide ongoing guidance for best practices.
- Interact with vendors and contractors to secure system-related products and services.
- Provide orientation and training to end users for all modified and new systems.
- Work with application owners in the bank to troubleshoot and resolve various issues.
- Uses metrics to gather feedback, recognize the impact of solutions, and support actions to mitigate risk.
- Identifies opportunities for process improvement to provide better customer experience and/or gain operational efficiency.
- Support system deployments, migrations, and technology refresh projects.
- Follows established change management procedures when making production changes.
- Acts as a supportive team player and a champion of the Queensborough brand both internally and externally within the community.
- Complies with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control.
- Other duties as assigned.
- Required travel up to 50%.
Technical Requirements:
- Microsoft server 2019/2022 proficiency
- Microsoft Office 365 (Mail SharePoint & Azure) Experience
- 5+ years Windows Systems Administration
- Virtualization experience
- Network troubleshooting and experience
- Switching and Firewall Maintenance
- Physical Demands
