Who we are :
We’re Qover, a leading insurtech scale-up that has raised $70 million.
With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.
Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net 🌍
We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.
What you’ll do 🛠
As a Customer Care Frontline Officer, you’ll play a key role in delivering exceptional support for our customers in German and English. You’ll be the friendly voice and problem-solver helping our users navigate insurance questions, claims and service requests – all while growing your skills in communication, customer service and operational understanding.
In this role you will:
● Handle customer inquiries via email and phone in German and English
● Listen, understand and summarise customer needs clearly
● Guide customers through procedures and help them with claims information
● Track and log requests, complaints and outstanding actions
● Translate insurance language into clear, customer-friendly explanations (training provided)
● Support inbound sales conversions by providing helpful product insights
● Assist with administrative tasks such as payments follow-up, contract changes, mail handling and CRM updates
No worries if you’re new to insurance – we provide comprehensive training to set you up for success! 💪
Who we’re looking for 💡
● Native-like proficiency in German and English (both written & spoken) - Any additional language (German, French etc.) is a plus.
● Young graduate with a MA or BA degree in languages, business or related.
● A passion for excellent customer service
● Prior experience in customer support or handling customer calls is a plus
● Comfortable with computers and quick to learn new systems
● Able to multitask and prioritise effectively in a fast-paced setting
● A team player with a pragmatic, positive “can-do” mindset who thrives in a startup environment
What’s in it for you:
- A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
- 28 days off (8 extra days on top of the 20 legal days)
- A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
- A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
- A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
- The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs
