Role: Senior Enrolment Manager (Internal Applications Only)
Location: Bangalore or Mumbai, India
Job type: Full time, 6-month FTC
This position offers a hybrid work model, allowing flexibility between working from home and our office. Typically, employees are expected to work 2 days in the office per week.
Why QS?
At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our commitment to people development is recognised globally: QS is a Gold-accredited Investors in People organisation, placing us among the top 28% of workplaces worldwide. Our company values underpin everything we do – we collaborate, respect and support each other.
It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.
Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.
At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.
We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day.
As a Senior Enrolment Manager this is what you’ll be doing:
The successful candidate will be accountable for contributing to enrolment outcomes within their assigned region by converting qualified student opportunities into successful enrolments through effective pipeline management, high-quality student engagement and timely progression across the recruitment journey.
The role supports prospective students throughout the application process, from initial enquiry and counselling through application, offer acceptance, deposit payment, visa support and arrival. The postholder is responsible for ensuring students receive accurate, responsive and professional guidance while progressing opportunities in line with agreed service standards, CRM processes and compliance requirements.
This role forms part of QS Apply's ongoing evolution towards a more commercially focused, performance-driven and outcome-oriented operating model. While student counselling and day-to-day applicant support remain core responsibilities, equal emphasis is placed on conversion performance, pipeline progression, student experience quality, data quality, operational excellence and contribution to enrolment targets. The successful candidate will demonstrate accountability for achieving measurable recruitment outcomes while maintaining the highest standards of student service and partner representation.
Role responsibilities
This role is responsible for managing prospective students through the enrolment journey, supporting progression from enquiry through to successful enrolment and arrival.
Enrolment Pipeline Management and Delivery
Student Engagement and Conversion
Student Support and Customer Experience
CRM Management, Data Quality and Reporting
Partner Institution Engagement
Continuous Improvement and Professional Development
Key skills and experience
So, who are we and what do we do?
QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.
We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.
Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.
Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.
With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?
As standard you will have
Like what you’ve heard? Great, apply now!
As a candidate, we know the application and interview process can be daunting and so it’s important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages, and you are really excited by this opportunity to do meaningful work in the education space.
Equal opportunities
QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive. Please keep an eye on your spam / junk email folder for correspondence from BambooHR
Job details are sourced from the employer's original posting.
Open job postingAbout the company
QS empowers motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.