Export Logistics Specialist

Job Summary

Job Description

Customer Order Management

Manage the complete order-to-cash process for assigned international customers and intercompany affiliates.

Receive, validate, enter, and monitor customer purchase orders in JDE.

Ensure accurate pricing, product availability, delivery terms, and customer master data.

Maintain proactive communication regarding order status, shipment schedules, and potential supply issues.

Resolve order discrepancies, delivery concerns, and billing issues.

Export Operations

Coordinate international shipments in compliance with export regulations and company policies.

Prepare and review export documentation, including:

Commercial Invoices

Packing Lists

Certificates of Origin

Dangerous Goods Documentation

Export Declarations

Bills of Lading

Letters of Credit documentation (when applicable)

Collaborate with freight forwarders, customs brokers, and logistics service providers.

Ensure compliance with Incoterms and customer-specific shipping requirements.

Intercompany Customer Support

Manage supply relationships with regional affiliates and manufacturing locations.

Coordinate order fulfillment between production sites and affiliated companies.

Monitor inventory availability and allocation for intercompany demand.

Support global planning and supply chain alignment initiatives.

Facilitate issue resolution related to product availability, transportation, and delivery performance.

Customer Relationship Management

Build and maintain professional relationships with customers, sales teams, and internal stakeholders.

Serve as the primary customer-facing contact for export order management activities.

Support customer onboarding and account maintenance processes.

Participate in customer reviews and continuous improvement initiatives.

Supply Chain Coordination

Work closely with Production Planning, Supply Planning, Logistics, and Warehousing teams.

Manage product allocation during supply constraints.

Monitor shipment execution and delivery performance.

Escalate potential service disruptions and develop mitigation plans.

Compliance and Quality

Ensure compliance with:

Export control regulations

Customs requirements

Dangerous goods transportation regulations

Chemical industry standards

Company policies and procedures

Maintain accurate transaction records and audit documentation.

Support internal and external audits as required.

Performance Management

Monitor and report key customer service metrics, including:

Customer Satisfaction

Order Cycle Time

Backlog Management

About Us

At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

What's in it for you

• Competitive pay programs with excellent career growth trajectory

• Paid time off for volunteerism

• Dress for your day; how you dress is determined by what your day may bring

• Opportunity to participate in comprehensive benefit options including: Medical, Dental, Vision, Parental Leave, Holiday Pay, Paid Time Off, Tuition Reimbursement, and Savings Plan

• Work for a global leader in the industrial process fluids industry

Quaker Houghton provides equal employment opportunity for all qualified candidates. Quaker Houghton does not discriminate against any candidate for employment based on race, color, religion, sex, gender, gender identity or expression, affectional or sexual orientation, pregnancy, age, creed, ancestry, national origin, citizenship, marital or domestic partnership or civil union status, veteran’s status, physical/mental disability, genetic information, or any other category protected by U.S federal, state, and/or local employment law. Furthermore, Quaker Houghton is committed to providing reasonable accommodations to qualified candidates with physical and/or mental disabilities.