The Mission Manager is responsible for the implementation, management, and evaluation of all Mission verticals in thesite. Manages and oversees the work done by each member of the Mission Office team in addition to working closelywith site leadership in Operations, sales & marketing, finance and recruitment to build and operate programs thatsupport the organization's mission, ensure operational sustainability, and expand our reach.
Tasks and Responsibilities:1. Dedicated to the care and permanent reflection of Qualfon mission, and strengthening the STRIDES values throughthe culture as a consecrated company.2. Contributes to improve both operational and employee performance as a result of personal growth. (soft skills,educational, and caring programs)3. Prepares Mission Programs annual plan and ensures it is aligned with the strategic initiatives and priorities of thecompany.4. Helps identify improvements to better accomplish the mission.6. Reports directly to the Site Director and maintains continuous communication with the local ManCom.7. Analyzes the results of Mission Index and proposes initiatives to further improvements.8. Participates in the preparation of the annual budget of the area, including grants and programs for our people, supportlocal community, train employees, etc.
3+ years Project Management experienceProject Management CertificationBachelor's degreeData analysis and management skillsAbility to motivate support team members to achieve desired resultsMulti-tasking abilities and delegation skillsAbility to manage multiple projects concurrentlyStrong experience working in partnership with leaders and colleagues to drive resultsExperience interacting with all levels of management/staff and across organizational linesExcellent Human relation skillsAnalytical and problem solving skillsCall center environment needs knowledgeIn this role the manager must possess strong interpersonal, organizational, and motivational skills. They must beequipped with a working knowledge of event planning, program management, and communication. They must also becomfortable in transforming big ideas using the methodology of specific, measurable, achievable, relevant and timebound.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Qualfon is a global provider of customer experience (CX) solutions, offering services such as customer support, technical support, and back-office operations.