Overview
Our Qualfon Mission
Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.
Please note when you come in to interview at Qualfon, we offer a complimentary lunch.
You must be available to work on site.
What we offer:
- All team members can further their education and earn a college degree through Qualfon University scholarship program
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Team members have FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
- Medical, dental benefits, vision and life & accident insurance for full time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off(PTO)
- Qualfon is dedicated to ensuring all team members have Fun@Work!
Responsibilities
What you will be doing
- Answering inbound phone calls regarding a customer’s account
- Making outbound calls to follow up on customers when necessary
- Maintaining composure in escalated situations
- Building customer relationships, earning their loyalty and trust.
- Operating accurately & efficiently in a fast paced environment
- Handling multiple responsibilities at one time
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service
- Smiling as you speak with our customers, our customers can hear the smile
Qualifications
What skills you will need:
- Maintain regular and reliable attendance, including the daily schedule as assigned
- 1 year of call center or customer service experience preferred
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Computer proficiency with applications
- Confidence in your self -motivation techniques
- Seventeen (17) years of age or older on or before hire date
- High School Graduates- Completed CXC
- Professional appearance and conduct
Pay Range
GYD $692.00 - GYD $865.00 /Hr.
