Overview
Supervises the site's talent acquisition team members and recruitment activities. Conducts full lifecycle recruitment for agent (volume) hiring in Contact Center operations.
- Provides coaching and development to talent acquisition staff
- Consults with TA leadership to support requests for new position or backfills in agent roles
- Provides direction in marketing and advertising approved positions either internally and/or externally as desired
- Manages recruiting budget for sites responsible for
- Conducts screening of candidates to ensure meet minimum requirements of the position
- Schedules interviews for hiring manager and records outcomes
- Builds a talent pipeline of candidates for future needs
- Full cycle recruitment of agent personnel
- Ability to develop best practices and share with internal teams
- Assists with onboarding of new hires
- Travel to remote locations – 15%
Responsibilities
- INTERVIEWING
- REPORTS AND ANALYTICS
- SOURCING, BRANDING AND MARKETING
- MARKET OR INDUSTRY RESEARCH
- RECRUITMENT, SELECTION, AND PLACEMENT
- ONBOARDING
- COACHING, PERFORMANCE EVALUATION
- STAKEHOLDER AND VENDOR MANAGEMENT
Qualifications
- Associate’s degree or 2+ years college education in Business Administration, Human Resources, or related field
- 5+ years’ experience in full life cycle recruiting (Volume/Agent hiring)
- 2 or more years’ experience supervising two or more employees performing recruiting and sourcing functions
- 3 or more years’ experience working with Talent Acquisition systems such as Taleo, Success Factors, ADP, ICIMS, Workday, etc.
- 3 or more years’ experience in navigating external partnerships (academe, LGU, job groups, etc.)
- Intermediate to advanced proficiency in Excel/Google spreadsheets, SharePoint
- Experience in Power BI and other data visualization/statistical tools is preferred
