Customer Relations Coordinator, (Term) Kensington Homes

Winnipeg, CanadaOn-SiteFull-time2+ yrs experiencePosted 3d ago

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Job description

Title: Customer Relations Coordinator

Location: One Dr. David Friesen Drive, Winnipeg (Sage Creek)

Term: 12 Months

Start your exciting new career in the home building industry with one of Manitoba’s most established and successful home builders.

At Kensington Homes, our people make the difference. We offer an exciting place to build your career with competitive compensation and benefit packages, company matching RRSP/DPSP program, employee home purchase program and employee discounts.

Job Overview

Reporting to the Marketing Manager, as the Customer Relations Coordinator you are responsible for communicating with clients throughout all stages of the home building process to ensure delivery of excellent customer service. You also act as the liaison with other departments to ensure client concerns are resolved promptly and effectively.

Your day-to-day responsibilities will include:

Acting as the primary contact, redirecting and following up to ensure the applicable departments handle client concerns in a professional and timely manner.
Coordinating communications to update clients on status throughout home buying process and possession. Ensuring Production teams schedule walk-throughs with clients.
Managing customer reviews in various digital platforms and updates homeowner portal.
Liaising with all teams relative to repeating issues on homes.
Ensuring management instructions on resolving client issues are followed promptly to exceed customer expectations.
Assembling warranty manuals, information binders, and homeowner gifts.

As our ideal candidate, you are…

Organized; you effectively manage your time while balancing multiple priorities.
A strong communicator; you clearly express your thoughts in conversation and in written communication.
An active listener; you seek to understand and listen to others in a non-judgmental way.
Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

Degree/Diploma in Commerce, Management, Sales & Marketing, or equivalent.
Minimum 2 year of customer service experience.
Valid driver’s licence and access to a reliable vehicle.
Satisfactory verification of criminal record check.
Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint), CRM (HubSpot, HomeBase), and digital review platforms (Google review, AVID)

Preferred Requirements

Prior knowledge and experience working in the Residential homebuilding industry and/or renovation services is a strong asset.

What We Value

Creating trusting and successful working relationships.
Setting clear, measurable and achievable goals.
Cooperating with team members in an open, positive and respectful manner.
Staying current with technical job skills.
Taking responsibility for the outcomes of decisions and actions.

Work Conditions

You primarily work in an office setting during regular business hours. Travel to job sites and work outside of business hours such as evenings and weekends as well as overtime may occasionally be required.

About Us

Kensington Homes is a single-family and multi-family business unit of Qualico with over 50 years of building new homes in Manitoba. Since we’ve built our first home in 1972, we’ve dedicated ourselves to providing great customer service, quality homes, and plenty of options.

Thousands of Manitoba families have selected Kensington Homes as their builder of choice, something we are very proud of. To learn more, click here.

Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.

Closing Date: November 25, 2026

#Kensington

Job details are sourced from the employer's original posting.

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About the company

Qualico

Qualico is a major home builder and land developer operating across Canada and the United States.

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Industry: Real Estate
Open roles: 34